Program Coordinator - Rowan-Virtua Som, Department Of Family Medicine (Stratford)

SUMMARY:

Performs a wide variety of administrative and support services within the Department of Family Medicine. Serves as key support staff for the longitudinal Community Service Learning and Leadership Course (CSLL) and the AHEC Scholars Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Community Service Learning and Leadership course-related duties (70%):

• Serves as the main point of contact for CSLL students:
  • Handles & resolves student complaints in a timely manner.
  • Records necessary details of student inquiries, comments and complaints as well as actions taken to address them.
  • Directs requests to the appropriate resource.
• Maintains essential records, calendars & software for the CSLL course:
  • Regular updates and maintenance of the Canvas pages and google drives.
  • Records all course data and presents at retreats to inform continuous improvement efforts and innovation.
  • Creates and maintains Examsoft assignments, One45 sendouts, qualtrics/google form surveys, Echo360 recordings.
• Manages student grades in a timely and accurate manner, including coordinating and tracking student remediation:
  • Tracks and provides support in completing clerkship preceptor evaluations.
• Supports the Course Director in development of the annual course schedule:
  • Communicates all schedule needs/requests to Academic Affairs + students.
  • Provides logistical support for schedule development i.e. room reservations, WebEx creation.
  • Confirms lectures with faculty.
• Serves as primary point of contact for all faculty, guest lectures, and panelists. Compiles all lecture materials and recordings and distributes to students and faculty.
• Provides support for IPE event.
• Coordinates all clerkship placements with AHECs and communicates, tracks, and handles all onsite paperwork.
• Provides administrative support for the CSLL director.

AHEC Scholars Program -related duties (30%):

• Oversees AHEC Scholars Recruitment and Retention
  • Serves as the face of the Scholars Program - tables at partner orientation fairs, and works with AHEC IPEC partners to recruit students.
  • Creates promotional recruitment materials.
  • Individually onboards, mentors, and communicates with two cohorts of students throughout the academic year.
• In conjunction with the AHEC Scholars Director, monitors and updates the AHEC Scholars curriculum to be in line with current trending topics and HRSA priority areas.
  • Maintains AHEC Scholars Canvas Page.
  • Coordinates the program calendar of events.
  • Reviews and updates didactic learning for relevance.
  • When necessary, facilitate live scholars' content.
• Tracks and manages all student requirements - both didactic and experiential learning.
  • Regularly monitors students for completion of requirements.
  • Performs outreach to students behind to keep them engaged and working towards completion.
  • Notifies the appropriate party when requirements are met for stipend payment.
• Works with Program Evaluator to:
  • Ensure scholars grant deliverables are being fully met.
  • Identify areas of growth for Scholars Programming.
• Identifies, develops and cultivates relationships with community partners that can provide meaningful academic and experiential learning opportunities.
  • Drives any necessary MOU processes to onboard new community partners.
  • Orchestrates community learning opportunities with scholars and partners.
  • Regularly evaluates partner relationships for use and effectiveness.
• Assists in planning and implementation of any major AHEC events.
• Meets with AHEC Centers routinely to ensure active involvement in Scholars Programming.
• Attends monthly AHEC meetings.

Provides cross coverage to other academic roles as needed, including but not limited to exam proctoring and day of logistical support for UME courses.

Assists with special departmental projects and events as needed.

Understands and adheres to Rowan’s compliance standards as they appear in Rowan’s Corporate

Compliance Policy, Code of Conduct, and Conflict of Interest Policy.

Keeps abreast of all federal, state and Rowan regulations, laws and policies as they presently exist and as they change or are modified.

Performs other related duties as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function effectively in a team environment.

• Effective oral and written communication skills.

• Ability to think independently.

• Ability to analyze and solve complex problems.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree, plus two (2) years of progressively more responsible professional and/or administrative experience in either the public or private sector, required. Must be PC literate.

Experience with diverse populations. Record of respect and openness towards people whose social and cultural background is different from one’s own. Ability to recognize and manage one’s behaviors and communication to create an inclusive, equitable, and welcoming environment within the department/organization.

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply.

NOTES:

• Only completed, online applications submitted on or before the deadline will be considered.
• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.