Program Coordinator

The Program Coordinator (PC) for Dinner at Your Door (DAYD), will be responsible for running daily operations of all aspects of the St Louis Park/Hopkins Meals on Wheels program. The PC is supported by volunteer board members and volunteer delivery drivers, as well as Metro Meals on Wheels staff. 

Roles and Responsibilities 

• Daily packing of cold meals and support of packing frozen weekly meals, with special attention given to clients’ dietary needs 

• Client enrollment: respond to potential client requests and follow up on agency referrals in a timely manner to determine eligibility and set client up for services 

• Work with private pay clients and team to determine manageable meal cost on an individual basis if client cannot pay full price of meal 

• Complete financial assessment on clients requesting Wellness Funding. Track and complete reassessments twice per year on all Wellness Fund clients to determine continued eligibility 

• Communicate with clients, families, social workers, case managers, volunteers, Shepherd of the Hills church staff, kitchen and delivery staff and other team members 

• Delivery of first meal to new clients whenever possible 

Home Delivered Meal Computer Software (ServTracker): 

• Data Entry and maintenance of up to date information for all clients 

• Organize home delivery routes, adjusting as needed for efficient delivery 

• Create and maintain route cards with pertinent information for delivery drivers 

• Create and place all food orders for both daily and frozen meals 

• Manage and support storage of all food delivered to site, following all food safety principles and Department of Health standards 

• Complete and maintain accurate and timely documentation/records using ServTracker software 

• Send monthly billing to individual responsible for billing private pay clients 

• Respond to volunteer concerns regarding clients and follow up with emergency contacts as needed 

• Assist with and support recruitment and scheduling of volunteer drivers 

• Maintain confidentiality of clients, volunteers, and staff as appropriate 

• Attend meetings, trainings, and events as necessary to maintain program in good standing and raise community awareness Position Requirements • Possess and maintain a valid driver’s license 

Experience and Skills

• Pass all required background check(s) 

• Strong computer skills 

• Willingness to carry program cellphone and check phoneline daily 

• Effective verbal and written communication skills 

• Ability to work independently 

• Strong organizational skills 

• Flexibility to handle emergencies and last-minute scheduling situations