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Form of workCareer Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you passionate about customer success?
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles. Services is where we are investing our time, talent, and money because they drive value for our customers, our company, and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is an exciting time to join CISD.
What you will do:
As the Program Consultant – Rebuilds and Repair Options (internally know as a Senior Parts & Service Consultant), you will lead, facilitate, consult, and serve as an SME with broad responsibility for helping CISD drive aftermarket services growth for the Enterprise (i.e., the Machine Business Divisions, Engine Business Divisions, etc.).
Flex your knowledge, recognition, and machine expertise to positively influence and educate all internal partners prior to product launch and throughout the life cycle. You will serve as the key interface between CISD Regional Sales teams, Aftermarket Support Consultants, the Industries, and the Product Groups for assigned product models and geographies.
Manage complex global cross divisional rebuild projects to maximize sales and development, positively impacting existing processes that drive services growth through the Services NPI process.
Evaluate problems and review a large number of viable solutions, including developing new in-depth solutions, before selecting one option.
Establish and maintain existing metrics to monitor and review the effectiveness of existing strategies, suggesting necessary interventions for improvement.
What you will have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting : Knowledge of techniques, roles, and responsibilities in providing technical and business guidance.
Service Excellence: Knowledge of service concepts and techniques including technical understanding of assigned product models. The ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Influencing: Knowledge of effective influencing tactics and strategies leading to the ability to impact decisions within and outside the organizatio
Relationship Management: Knowledge and use of relationship management techniques leading to ability to establish and maintain healthy working relationships with partners.
Bachelors’ Degree OR 10+ years of Cat Dealer Product Support experience.
Top Candidates Will Also Have:
Progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales, Product Support Engineering, and/or Strategic Project Management Experience with Aftermarket Insights tools and Prioritize Service Events (PSE).
Strong analytical skills are required to perform detailed analysis and prepare strategic plans.
Effective communication skills and Change Management
Self-starter with excellent time management, organization, and prioritization skills.
Ability to mange 3-5 complex projects at a time.
Additional Details:
Locations: Peoria, IL; Chicago, IL; Cary, NC, Dallas, TX
Travel is up to 35%.
ISE assignment is not offered for this position.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
May 14, 2024 - May 28, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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