Program Specialist - Abilene (Remote/Home Office)

About Us

MSB School Services is an educational consulting firm that works directly with the Special Education community. We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve. We are able to accomplish this by always looking to Our Purpose: to collaboratively pursue excellence in Medicaid with school districts in a way that builds compliance, accuracy, and maximization and yields client loyalty

We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose. We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district’s needs. Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles. We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees. Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to simplify districts' Medicaid experience so they can impact students!

Our Guiding Principles

At MSB, we have a greater sense of direction to help us achieve Our Purpose thanks to our Guiding Principles. Our Guiding Principles outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we aspire to be. We recommend visiting our Guiding Principles page at http://msbconnect.com/Story/#GuidingPrinciples to learn more.

Overcome Fear

Choose a Positive Attitude

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Celebrate Innovation

Readily Adapts

Promote Teamwork

Establish Trust

Pursue Profit

Position Overview

We are always on the lookout for skilled talent to join our client-facing Program Specialist team and be the face of our company! A Program Specialist is responsible for developing, growing, and managing relationships with our clients, assigned school districts. This role primarily focuses on consulting with districts on their financial and operational goals. Districts’ goals can range from documentation collection and practices to the Medicaid to Schools program and anything in-between. This can include training on our documentation tool, X Logs, collecting and processing financial data, strategizing intervention techniques, and many other responsibilities. The Program Specialist’s role is to ensure that we live up to our Purpose, of providing premiere client consultation, support, and services by analyzing data and responding to needs through action. This position also includes some administrative duties to ensure school districts receive appropriate follow-up response, this will involve delegation of tasks and duties as well as the ability to project manage. This position calls for a skilled professional who can quickly establish rapport and develop client relations, strategize, prioritize, manage details, is intrinsically motivated, and is a personable candidate who thrives in a face-paced environment and is passionate about leading people.

Program Specialist Purpose: To provide expert level consulting and leadership on the Medicaid to Schools Program to clients in order to ensure compliance, accuracy and maximization of revenue that yields client loyalty.

Other Common Job Titles: Account Representative, Account Management, Program Manager, Client-Relations Specialist, Relationship Manager.

Work Location: Remote; Varies - within Texas, off-site office location (remote) with face-to-face interaction with clients.

Work Hours/Status: Full Time; Exempt

Travel Requirements: 80% travel requirement, with monthly trips to company headquarters in Austin, TX.

Compensation: Base Pay: $60,000 - $75,000 (with competitive base + generous commission)

Supplemental Pay:

• Commission pay

This position has the ability to make up to $125,000 by growing the number of clients managed and hitting company and client financial goals.

HR/Employee Benefits:

• Estimated $14,000 in annual benefits available
• 100% Employee discount for employee coverage only plan; medical, dental, vision premiums
• Life Insurance
• 401K
• 13+ paid holidays per year
• Unlimited Paid Time Off
• 100% Work-Related expenses covered
• Company coverage of Amazon Prime membership, Texas Toll Tag expenses
• Mileage reimbursement
• Apple Hardware including iPhone, Macbook, and accessories.

Personal/Professional Benefits:

• Being part of a dynamic, high functioning team
• Opportunity and access to ongoing, relevant professional development and training
• Mentorship, comradery, and support
• Interdependent professional relationship with earned trust and autonomy
• Transparency, open and honest, frequent communication
• Accessibility to all company leaders

Your Impact & Duties:

• Provide ongoing consultation to each assigned district on all aspects of the Medicaid to Schools Program and MSB’s services and supports.
• Continually assess the financial and documentation success of each individual client to ensure we fulfill Our Purpose.
• Drive maximization efforts for all assigned clients through consultation with district administration.
• Provide client consultations and ensure all activities related to the annual Cost Report are completed.
• Provide initial implementation consultation and track progress of implementation.
• Provide initial and ongoing consultation of MSB’s program, X Logs.
• Provide training and workshops on MSB’s program, X Logs.
• Provide ongoing consultation and intervention to ensure provider participation for paper documentation and electronic imports.
• Monitor provider participation of documentation and utilization in MSB’s program, X Logs.
• Ensure districts bill in each service category allowed on an annual basis.
• Manage and audit quarterly Participant Lists for Random Moment Time Study (RMTS).
• Participate in weekly, divisional, team meetings.
• Assist with Student Audit preparation and responsibilities.
• Serve as a liaison between the client and other teams within MSB
• Effectively manage the essential relationships for each assigned district, and ensure client retention. Relationships include, but not limited to, Superintendent of Schools, Chief Financial Officer (CFO), Business Manager, Special Education Director, Coordinator, Clerk/Secretary, Team Leads, and other stakeholders through consultation.
• Work closely with Sales Consultants to provide a fluid client transition from sales to implementation (i.e. attend on-site “hand-off” meeting)
• Investigate and resolve client challenges through effective cross team interaction and a deep understanding of the clients’ needs and how that fits into the business strategy.

What We’re Looking For:

• Demonstrate a confident and professional demeanor
• Exceptional verbal and written communication skills; ability to communicate pleasantly and effectively with clients (district administrative staff) and internal staff (cross-team).
• Readily adapts to change
• Strong presentation and public speaking skills consistent with MSB’s approved method of consultation.
• Proficient with computers and technology (Preferred; Microsoft Word, Excel, PPT, Google Suite Applications, Smartsheets, etc).
• Ability to work in a fast paced, self-directed, entrepreneurial environment.
• Positive work attitude and mindset; professional and interpersonal reflection, communication of celebrations and needs.
• Strong organizational and time management skills – territory management
• Ability to forge strong client relationships through exceptional customer service and continually investing in the clients.
• Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
• Ability to self manage tasks and responsibilities
• A team player, able to delegate tasks
• Ability to travel by car (80%); valid driver's license
• Exhibits characteristics of MSB Guiding Principles consistently

Required Education: Bachelor's Degree (B.A. or B.S.) from a four-year accredited college or university.