Program Assistant

Coordinator Assistant Job Description

In 2015, Governor Asa Hutchinson asked Restore Hope Arkansas to bridge the recognized gap between government services and communities struggling to reduce the rate of incarceration, to facilitate a successful re-entry from incarceration to freedom, and to reduce the number of children entering our state’s foster care system. For communities to improve, their most vulnerable must have knowledge of and access to services. For this reason, Restore Hope acts as a brokering agency to connect community and government leadership to each other and those in need of services. Restore Hope brings technical assistance, technology, and communities together to solve complicated issues.

The 100 Families Initiative is an innovative model that helps parents move from crisis to career using existing community resources. In the model, an alliance of community members coordinates together around a collective impact methodology. By engaging community partner organizations in this alliance format, Restore Hope has trained agencies on a collaborative case management system, assisted communities in analyzing data that brought light to needs specific to their community, and developed community-specific programs based on community data and proven needs-aligned services so that service providers better know how to respond when a family is in crisis. Through these expanded, formalized partnerships, the 100 Families Initiative streamlines and coordinates services for those who need it and improves communication between service providers, ultimately ensuring that families in crisis receive the help they need while reducing service gaps and preventing duplication of services, resulting in a more effective and efficient social sector.

Position Overview:

Restore Hope is seeking to hire part-time Assistants to help the 100 Families County Coordinators in each of those counties to provide administrative support in both our community and client models.

We are looking for individuals who are: meticulous, self-motivated, problem solvers, flexible, efficient, able to effectively communicate, able to effectively prioritize tasks, able to multi-task, technologically proficient, and detail oriented.

Required Qualifications:

• Two years job experience as an administrative assistant, executive assistant, or related field
• Technologically proficient; proficient in Microsoft Office Suite, Canva, cloud-based communication systems, and able to quickly learn new technological platforms
• Able to communicate in a professional manner both verbally and digitally

Job Responsibilities:

• Answer and direct incoming phone calls and take messages
• Organize and schedule appointments for Coordinator
• Maintain an orderly and tidy office environment
• Check incoming mail and direct appropriately, as well as documenting in accordance with Restore Hope’s policies and procedures
• Plan meeting arrangements and take detailed meeting minutes as requested by the coordinator, including maintaining task management system, adding and assigning tasks coming out of tactical team meetings in a confidential manner
• Develop and maintain a county-wide electronic filing system with applications and up to date resources for case managers to access
• Write and distribute email correspondence as requested
• Assist coordinator in preparing both digital and printed materials for speaking engagements and trainings
• Submit expense reports and purchase requests as required
• Oversee office inventory and order new supplies as needed
• Provide minor updates to flyers, business cards, and other marketing materials as requested
• Greet and support office guests, providing a welcoming environment
• Coordinate and book travel arrangements for coordinators as needed
• Participate in Restore Hope meetings and trainings
• Promote organization and community collaboration
• Conduct oneself in a manner consistent with the professional standards of Restore Hope
• Other job duties as assigned

Job location: Fort Smith, AR

Job Type: Full-time

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person