Program Administrator (Victims Services)

Title: Program Administrator

Salary: $28.57 per hour 

Status: Non-Exempt, Hourly, 35 hours per week 

Supervisor: Associate Director of the Center for Victim Safety and Support (CVSS)

Function:

The Program Administrator will ensure program adherence to legal, ethical, and practical standards and policies. The Program Administrator will perform regular audits of staff documentation, assist in quality improvement and training, facilitate reports, and monitor contract compliance.

Job Requirements:

• Bachelor’s degree in human services, data management, or related field OR 2 years of full-time compliance, quality assurance/improvement experience.
• Supervisory experience is a plus.

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Job Responsibilities: 

• Familiarizes self with current best practices, ethical, legal, and program standards to providing victim services.
• Analyzes internal systems to ensure compliance with program and contract policies.
• With Associate Director and Director, plays an active role in modifying, updating, and implementing CVSS policies pertaining to documentation, data collection, and reporting.
• With Associate Director and Director, plays an active role in preparing for, compiling, analyzing, and reviewing CVSS documentation and reporting.
• Designs ongoing training programs to troubleshoot trends and promote consistency and efficiency within CVSS documentation procedures.
• Prepares and designs reports in Apricot database to ensure accuracy and integrity in reporting mechanisms.
• Performs data entry into various software programs and databases, compiles statistics and trend data regarding clients with accuracy and speed.
• Responsible for database (Apricot) updates, modifying forms, adding new users, administrative functions, and other back-end database functions.
• Responsible for developing and maintaining database (Apricot) manual for staff and administrators.
• Completes all tasks, as assigned, on a timely basis.  This includes, but is not limited to, documenting all activities, preparing, and assisting staff in completing weekly and monthly activity reports.

Competencies:

• Ability to provide feedback, support, and build relationships with staff.  Take the necessary time to understand complex program needs. 
• Ability to communicate professionally, clearly, and effectively, both orally and in writing.
• Possess ‘out of the box’ thinking and resourcefulness.
• Ability to work effectively when under extreme pressure.
• Ability to work independently; but relate issues to manager appropriately.
• Ability to implement procedures and convey them effectively.
• Excellent analytical skills.
• Ability to complete administrative tasks on a timely basis, including documenting all activities and maintaining up-to-date records.
• Strong computer skills including working knowledge of an email package and working knowledge of MS software programs:  Word, Excel, and Outlook.
• Knowledge of record management systems a plus.
• Ability to work with and understand multiple contracts and ensure programmatic compliance in reporting.

Work Environment – Family Services Inc. Center for Victim Safety and Support is a 24-hour crisis center and has open office hours Monday through Friday, 9a-5p.  The Program Administrator will spend most of their time interacting with the Apricot database, assessing compliance, and providing training and feedback to staff, and working on a team at the Center for Victim Safety and Support.

We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services, Inc. follows federal, state, and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.

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