Program / Account Manager

The Program Manager is responsible for executing the day to day operations of their assigned captive(s) handling most of the technical aspects related to brokers, members and carrier partners.

ESSENTIAL EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in a related discipline and at least five (5) years of experience in property and casualty insurance.

SKILLS/COMPETENCIES REQUIREMENTS:

• Collaborate effectively with Captive Executive & Business Development team to assure alignment on new and renewal activities
• Ability to work independently while communicating activities/outcome with the team
• Establish and maintain learning objectives for less senior Program Management colleagues on your assigned captive(s) in collaboration with the Unit Leader
• Excellent written and verbal communication skills
• Comfortable creating and facilitating presentations to groups
• Organization; planning and prioritization skills
• Strong analytical skills; problem solving and judgment
• Ability to assess your understanding of technical captive and risk management topics and seek support for deeper understanding
• Solid understanding of finance and accounting principles
• Commitment to meeting customer service demands
• Positive attitude and commitment to support business culture
• Proficiency in working with Adobe Acrobat and Microsoft Office applications, especially Excel.
• Learn and understand company specific IS programs

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing activities of your captive Program Management support team. Including communicating requirements of assigned duties and offering constructive feedback in collaboration with Unit Leader.
• Demonstrate understanding of captive program formula and risk sharing allocation
• Oversee and/or prepare and submit documentation to underwrite renewal business, new business, board book, and captive reviews
• Oversee and approve premium collections and financial reconciliation with captive domicile manager
• Accountable to assure all documentation for captive program is up to date and aligned with Board of Directors elected changes (proposals, slide shows, renewal books)
• Oversee day to day operation of the assigned captive at the Captive Executives direction
• Oversee the establishment of learning plan(s) for PC/SPC and assure execution
• Making presentations at broker workshops and board meetings, as needed
• Assist with team and/or enterprise-wide projects
• Visible support and commitment to a positive business culture

PRIORITIES: Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) Poster (; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster

Education

• Bachelors or better