Account Program Manager

Position Title: Key Account Program Manager
Location: Qualified applicants can be based from any of these locations: Chicago, Los Angeles, New York
70,000 / year
The Key Account Program Manager role will uphold Tradecraft's vision to provide our customers with the tools to create a successful coffee program through education, hands-on training, and continuous support. The immediate goals will be to support the design and development of the café concept, facilitate the successful transition and opening of café locations, and support the ongoing deliverables of the Tradecraft services. Additionally, you will provide immersive assistance with program enhancements. This position will work in tandem with the Program Management team and the Operations team to execute on program goals, facilitate training, and support operations in executing a high-level coffee and tea program. This position will collaborate with the other program and account managers to create a program based on industry trends, client engagement, and education, to ensure client retention.
Growth. Opportunity. Excellence.
Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth. YOU bring the enthusiasm, customer service and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue to transform the micro-market, dining, coffee and vending industry.
Come grow with us. We are Canteen.
Job Summary
The Key Account Program Manager serves as the single point of contact for Tradecraft for Compass, brand, and client partners, within all aspects of support for the national café program.
Ensures the ordering process is executed properly and operational training is sufficient for both client and the local branches

• Ensures the ordering process is executed properly and operational training is sufficient for both client and the local branches
• Provide reports to on-site contacts and key national stakeholders regarding order status, problem resolution, and ongoing operational execution for the program
• Develop a relationship with the Training & Education Team to ensure that all training conducted complies with Tradecraft training standards.
• Maintain an ongoing quarterly training and quality control calendar for onsite baristas
• Work with the Director of Client Engagement and client to create an ongoing employee engagement program focused on coffee, tea, and innovative product education
• Provides timely and detailed training recaps after each training session
• Supports the ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner and industry trends.
• Supporting the consistent presence at the client site, checking in with the contacts at regular intervals to ensure any issues are resolved in a timely fashion
• Works with the onsite technician and service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level.
• Collects data and information for case stories from existing high performing/high-profile accounts and proactively identifies opportunities to grow existing business
• Identify and develop coffee and tea ambassadors by market, to support QA/QC store checks.
• Support the local roasters rotational program in conjunction with national brand partner for all sites Scope includes identifying roasters, product procurement and distribution as well as marketing support collaboration as needed.

Qualifications

• Located in any of the following markets (Chicago, Los Angeles, New York) is preferred, with an ability to work remotely
• Ability to travel up to 50%
• The ideal candidate will have in-depth coffee and/or Food and Beverage industry experience
• Business development experience is preferred
• A self-motivated and proactive candidate with relationship management skills, and an openness to receive and deliver thoughtful feedback
• Excellent prioritization and communication around responsibilities and primary organizational goals
• A growth mindset and disruptive thinking, with a passion for reaching solutions within a complex and evolving market, and for helping clients to take their coffee and tea programs to the next level
• Ability to pull and analyze sales reports
• Ability to read financial statements and tie strategy/actions to financial performance
• Experience forecasting short- and long-term sales
• Experience and proven success working in an entrepreneurial environment, highly attentive, with proactive customer service abilities, and possesses the ability to work independently as well as within a team
• Ability to achieve subject matter expertise and strong desire for continuous learning

Apply to Canteen / Tradecraft today!
Tradecraft is a part of Canteen. a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Tradecraft are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Tradecraft maintains a drugfree workplace.

Req ID: 1253639