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SalaryAny communication from SheerID will come from a sheerid.com email address. In an effort to be overly cautious with recent hiring scams, please know that our hiring process will include video and/or in-person interviews with multiple SheerID team members. We will never ask you to send any confidential information before starting with SheerID.
Come join one of the fastest-growing companies and best places to work in the country as recognized by Deloitte and Touche and Forbes Magazine.
SheerID is a values-based company that Rewards teamwork, prizes Integrity, is built for Speed, and practices Empathy in everything we do. These values help us RISE to create a market-leading product that is being used by over 250 of the world’s largest brands. We carefully foster an inclusive and team-centered culture that drives innovation and builds value for both our customers and our people.
SheerID is seeking a highly motivated and versatile individual to join our Professional Services team as a Professional Services Engineer, playing a key role in bridging the gap between our technical solutions and our clients' needs. The position combines customer-facing consulting with hands-on front-end software development, providing an exciting and dynamic work environment.
The ideal candidate has a passion for web-based technologies, has experience working directly with customers and stakeholders to design and develop technical solutions that meet business requirements, and has spent time developing custom single page web-applications within a SaaS context. This individual thrives in an agile environment with a highly collaborative team and enjoys actively participating to improve processes in a fast-paced, deadline-driven, customer-focused context.
Each implementation is unique, requiring you to have a keen attention to detail, balancing the individual needs of our customers with the sustainability of the platform. You will also provide support to project management, customer success, and pre-sales teams to field technical questions about our product and services.
Technical Implementation Consulting Duties:
- Serve as the primary point of contact for technical discussions and issue resolution.
- Collaborate with clients to understand their business requirements and objectives.
- Lead technical discussions to define software solutions and implementation strategies.
- Provide clients with best practice guidance on software configuration, customization, and integration to match their requirements.
Front-End Software Development Duties:
- Develop and maintain front-end components of software solutions to meet client specifications.
- Troubleshoot and resolve issues related to the front-end functionality, ensuring a seamless user experience.
- Work closely with product managers and designers to translate user requirements into functional and visually appealing interfaces.
Collaboration and Knowledge Sharing Duties:
- Partner closely with your project manager counterpart to ensure client deadlines are met and any technical challenges are quickly resolved.
- Collaborate with cross-functional teams, including customer experience, solutions, product management, and support, to ensure client success.
- Share knowledge and insights within the company to foster a culture of continuous learning.
- Remain up-to-date on new product releases & functionality, ensuring we’re prepared to support client adoption.
Required Skills / Experience:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience in technical consulting, software implementation, and front-end development.
- Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, or Vue).
- Experience with Team-based software development practices and platforms, for example Agile/Scrum, Git, Jira, Jenkins.
- Experience working with clients in the European market is a significant plus, as this will be a key function within the role.
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders; in both spoken and written formats.
- Problem-solving mindset and the ability to adapt to evolving client needs with the proper sense of urgency.
SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
