AddressAs part of CDW’s Digital Velocity (DV) organization, Cloud Managers engage with CDW presales, clients, and internal teams to drive and lead successful service delivery of automated cloud native pattern solutions primarily to the public cloud service provider Microsoft Azure. Cloud Managers are responsible for a portfolio of digital transformation services engagements that help customers meet business velocity objectives leveraging their team’s remote workforce consisting of Azure Principals, Architects, and Engineers. Including but not limited to cloud native solutions, DevOps/SRE patterns and practices, Infrastructure as Code (IaC), and Continuous Integration / Continuous Delivery (CI/CD).
Additionally, the Cloud Manager is responsible for the day-to-day management of service delivery operations within the Azure Professional Services Practice. This includes leadership in driving towards finance, operations, growth, scale, coworker performance management, and internal / external client quarterly and yearly targets.
Key areas of responsibility
- Attain revenue and gross profit growth targets within their practice.
- Collaborate with Sales, Delivery Teams, and Management to achieve Professional Services goals and attainment of all targets.
- Provide leadership and support for sales and delivery teams within their practice.
- Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high client satisfaction.
- Manage your team to provide the right level of skill and size of team to meet client demand while balancing team utilization and profitability
- Build and maintain strong technology relationships with key partner representatives (Microsoft, HashiCorp, etc.)
- Lead and manage team to finance, operations, client, and coworker targets
- Collaborate with solutions practice to develop strategy and services vision for their assigned technology portfolio.
- Stay informed on economic, competitive and industry changes affecting their practice and make recommendations as appropriate, adjusting skills among engineering teams across services.
- Regular cadence with Services Leadership on staffing plans and pipeline.
- Client Responsibilities: Support the CEMs in client satisfaction / loyalty with CDW clients. Proactively resolve issues, as necessary.
- Act as an escalation point for resolution of issues pertaining to their practice and portfolio of clients.
- Conduct face-to-face client loyalty meetings for top services clients.
- Establish and cultivate solid working relationship with all internal clients
- Validate and approve statements of work (SoWs) for services engagements and provide feedback to Sales and Pre-Sales
- Ensure that best practices are incorporated in the delivery of services of all solutions across their portfolio of clients
- Manage team to have the right set of technical skills, in the immediate and long-term, which are focused on
- Ensure your team fully understands their roles, and possesses the right set of professional consulting, technical, and sales skills.
- Create individual technical and professional development plans with each team member
- Delivery performance feedback and coaching to your team
- Attract, recruit and retain the talent and skills needed to scale and grow the practice.
- Monitor and resolve coworker satisfaction
- Ensure that best practices are incorporated in the delivery of all solutions.
- Collaborate with Senior PSMs on new hires, development plans, internal projects, Coworker compensation and bonuses.
- Understand and align with the Go to Market team to ensure overall sales strategy is implemented through service delivery team
- Serve as the Professional Services interface to key vendor partners, evangelizing CDW’s capabilities and addressing perceived gaps.
- Participate in the recruitment and selection of other coworkers
- Review team financials and project performance to ensure profitability of projects.
- Measurements and Targets: Revenue Gross Profit Gross Profit / Coworker Billable Utilization Company Operating Margin Client Loyalty Coworker Loyalty Coworker Retention Education and/or Experience Qualifications
Education and/or Skill-Set qualifications
- Bachelor's Degree in Business Management or a related field or equivalent experience
- Seven years of related consulting or IT services delivery experience
Required qualifications
- Previous consulting management experience required
- Ability to lead teams and scale teams
- Effective oral and written communication skills
- Ability to identify and creatively resolve client, project and people issues
- Proven negotiation skills
- Knowledge of and experience with Microsoft Azure, Cloud Computer, cloud native pattern automation solutions, Infrastructure as Code (IaC), etc…
- Ability to lead and manage to ensure attainment of critical results
- Ability to act as a trusted advisor in a strategic partnership
- Ability to travel up to 20%
- Ability to understand, remember, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
Preferred qualifications
- 2 – 5 years experience with Profit and Loss responsibility
- Strong project and risk management skills
- Strong IT background in Cloud technologies and DevOps solutions
- Strong presentation skills
