Production Support Specialist

The Mailworks is a woman owned family business specializing in the creation and distribution of direct mail campaigns for a nation-wide customer base. The Mailworks operates 24 hours a day, usually 6 days a week. The team of 90+ employees range from executives, marketing specialists, designers, developers, and production workers. Employees in the role of Production Support are responsible for assisting Shift Supervisors and Operators as needed to meet the goals of the Production Department.

Supervisory Responsibilities: None

Duties:

ONBOARDING AND TRAINING

• Onboard and train all new hires on all duties of Production Support
• Help DOD improve training documents and videos as needed
• Provide ongoing monitoring of Production Support staff and report to DOP & DOD
• Oversee the execution of Production Support duties by Production Support staff
• Ensures that training and onboarding milestones are met with documentation along the way

PRODUCTION ASSISTANCE

• Sort finished product according to USPS regulations - sort, tie, tray
• Tag trays for mail processing to support Operators
• Stock machines with trays, sleeves, stamps, and other needed supplies 2-3 times per shift
• Assist with hand fulfillment of jobs and other work that is non-machinable
• QC, package and ship packages
• Assist with production floor organization and clean up
• Recycle expired job jacket contents
• Compile and organize operator waste for postage reimbursement
• Rewind stamps for machine insert to support Operators
• Properly stage product and trays to support Operators
• Compile job jackets and organize on production wall to support the Prepress department

ADHERE TO QUALITY STANDARDS

• Follow company quality control standards and procedures to ensure accurate completion
• Quality Control checks - Detect & report defective materials or copy - 2 times per shift, 10 checks minimum

SUPPORT PRODUCTION OBJECTIVES

• Adhere to company uniform standards
• Work with other co-workers in a positive, teamwork environment
• Keep work station clean during operating hours and help perform station closing duties at shift end

Physical Requirements: While performing the duties of this job the employee is required to regularly communicate, converse and exchange information with both other employees and supervisors. This position requires the ability to detect and report defective copy and material. The position requires the constant operation of print and mailing preparation machinery. This position requires the employee to constantly position oneself to maintain the workflow of their assigned machine. This includes moving and transporting both prepress and completed mailing copy. Physical demands associated with this position include extensive walking, lifting & carrying heavy weighted materials (up to 50 lbs), bending over to record shipping data, lifting and transporting by hand

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills/Abilities:

• Initiative
• Teamwork
• Follows Directions
• Reliability - must be on-time and report for shift

• Attention to detail
• Ability to work independently

Success Indicators:

• Maintains a positive Employee Performance Log and adheres to company policy.
• High Energy, attention to detail and deadline driven.
• Demonstrates reliability and adheres to Production Attendance Policy.
• Shows initiative to understand company workflow and Standard Operating Procedures
• Demonstrates the company's core values…

FLASH’D - Forward Thinking, Loyal, Accountable, Solutions Focused Helpful, Dynamic

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to Relocate:

• Albany, NY 12206: Relocate before starting work (Required)

Work Location: In person