Sales and Product Support Specialist - Willing to Train!

Overview:

 

The Eraser Company is committed to quality, continuous improvement, and providing a rewarding and challenging work environment for its employees.  We’ve been in business for over 100 years and have a clean, air conditioned, manufacturing facility.  We offer competitive pay, great benefits, and a team atmosphere. 

 

Benefits for Full-Time Employees Include:

• New Employee Bonus
• Medical and Dental Plans
• Company Funded Health Savings Account with an Eligible Medical Plan
• 401(k) with Company Match, Profit Sharing, and Pension Plan
• Company Paid Life Insurance
• Paid Vacation and Company Shutdowns
• Paid Holidays
• Employee Referral Bonus
• Attendance Bonus
• Educational Assistance

 

JOB SUMMARY

 

Eraser Company is seeking an individual that will process sample material (provided by our customers) to determine which Eraser Products will best meet their needs. This person will communicate directly with customers to provide Sales and Technical support. We are a progressive-goal focused company that offers robust growth opportunities both personally and professionally.   

Responsibilities:

ESSENTIAL FUNCTIONS

 

• Process sample material including time study to determine appropriate processing method for customer application (needs) adhering to ISO procedures and policies.
• Recommend various equipment option(s) based on customer criteria/needs.
• Quote application and pricing for customer according to company procedures.
• Communicate directly with customers for technical clarification of specifications/requirements.
• Assist customers with product issues including trouble shooting, application setups & technical information.
• Maintain lab equipment to “as new” standards by cleaning & ordering new parts when necessary.
• Maintain a clean and organized work area daily.
• Inspect and test products (machines) for trade shows and attend trade shows when needed.

• Review and suggest product manual updates during product application testing/review.
• Provide product training and assist in writing/ reviewing training material.
• Participate actively as a member of the New Product Development Team.

ADDITIONAL RESPONSIBILITIES

• Perform other duties as required or assigned by management.
• Must be capable / Willing to travel to support sales efforts.

Remote Position:falseQualifications:

EDUCATION & EXPERIENCE

• Associate Degree OR High School Diploma with related work experience.
• 1-3 years Sales experience in a manufacturing environment preferred. 

KNOWLEDGE, SKILLS & ABILITIES

• CRM/contact mgmt. software preferred.
• Mechanical/electronic technology experience preferred.
• Microsoft Office Suite
• Precision measurement tool use
• Analytical skills
• Well organized including attention to detail
• Excellent oral and written communication skills
• Customer service skills
• Blueprint and schematic reading skills
• Collaboration / teamwork skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

• Sitting about 4 hours/day; standing or walking about 4 hours/day.
• Frequently lifting and carrying up to 10 lbs., occasionally carrying and lifting up-to 50 lbs.
• Frequent and regular movements using the wrists, hands and/or fingers involving simple grasping or firmly grasping items.
• Frequent and regular pushing and pulling items.
• Occasional bending and twisting at waist, kneeling, reaching, and squatting.

Company Website:

https://www.eraser.com/

Company Profile:

The Eraser Company Inc. specializes in manufacturing machines to process cable, tubing, and wire and has served thousands of customers around the world. Our tools are proudly made in the USA, and we have been in business for more than 100 years.

 

Our purpose is to meet the needs of our customers by manufacturing only products that are of use and value, and to provide employees with an opportunity to progress and grow in a way that will allow them to reach their potential and improve their quality of life.