Address
Form of workUnder the general direction and guidance of the Information Technology Supervisor I (IT SUP I) in the Application Development and Support Section, the Information Technology Associate (ITA) performs functions in the domains of Software Engineering.
The Production Support Unit - Evening Shift (PSU-ES) supports the production batch processing operations for mainframe application systems. PSU-ES support systems such as Medi-Cal Eligibility Data Systems (MEDS), Fiscal Intermediary Access to MEDS (FAME), State Client Index (SCI), County Organized Health Systems (COHS), MEDS reconciliation efforts, Paid Claims and Encounter Data Systems (PCES), and several other related eligibility data systems housed and processed at the California Department of Technology (CDT) .
As this position is exclusively for the night shift, there is an associated pay differential.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
This recruitment may be filled via a Training and Development assignment.
You will find additional information about the job in the Duty Statement .
Working Conditions
Evening Shift
Work Shift: 4:30PM - 1:00AM
Marginal Functions: This position is subject to working a multiple shift schedule such as regular Evening Shift on an ongoing basis, day shift as needed based on a rotation schedule, and once a month graveyard shift based on a rotation schedule to work on Monthly MEDS Renewal processing. Performs other related duties that are within the scope of this classification, as required.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-408994
Position #(s):
802-351-1401-016
Working Title:
Production Support Associate- Evening Shift
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,516.00 - $6,052.00 A
$4,964.00 - $6,652.00 B
$5,426.00 - $7,273.00 C
$5,968.00 - $7,998.00 D
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The Department of Health Care Services (DHCS) is the backbone of California's health care safety net, helping millions of low-income and disabled Californians each and every day.
The mission of DHCS is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services and long-term care. Our vision is to preserve and improve the overall health and well-being of all Californians.
The Enterprise Technology Services Program (ETS) is responsible for designing architecting, building and delivering secure innovative solutions and services that drive health care quality and for information technology (IT) strategy formulation, enterprise architecture, enterprise portfolio management, and enterprise governance. ETS delivers customer service by providing a secure, reliable IT environment to support the program and administrative objectives of the Department of Health Care Services (DHCS), the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards and ensures compliance with state and federal laws and regulations regarding the use of IT and the safeguarding of electronic information; supports a complex portfolio of program systems.
DHCS is a dynamic Department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/9/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Certification Technician JC-408994
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
JC-408994
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
Drop-off location is open weekdays; closed on weekends and holidays
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - See Statement of Qualifications
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Data processing experience
- Experience with a z/OS environment (e.g. JES2/JES3, TSO, ISPF, JCL, ESP)
- Excellent written and verbal communication skills
- Ability to communicate to both technical and non-technical staff
- Experience in researching and troubleshooting issues
- Experience interacting with customers and stakeholders
Benefits
DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some of these benefits:
- Alternative work schedules
- Flexible work hours
- Remote work options
- Medical benefits, including health, dental, and vision insurance
- Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
- Pension where employees contribute monthly, as does the Department
- Health insurance in retirement
- Employee Assistance Program
- Loan forgiveness under the federal Public Service Loan Forgiveness Program
For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Meghan Kilby
(916) 713-8054
meghan.kilby@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Completing the application
A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Here is the link to the exam bulletin for CLASSIFICATION
Information Technology Associate Exam (ca.gov)
If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov
For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov
Statement of Qualifications
Based on the duty statement for this position, please provide details and real examples of work you've performed that demonstrate why you are the best candidate for this Information Technology Associate (ITA) position. Not to exceed half page in Ariel font of size 12.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
