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SalarySummary Provides customers with the highest quality document solutions by directing and coordinating activities of Copy Associates, the Delivery Driver and the Digital Design Specialist, while interacting with the Customer Service Representative in order to meet customer deadlines.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assigns duties to co-workers and schedules break periods.
Reviews production orders or schedules to ascertain product data such as types, quantities, output versus design and specifications of products and scheduled delivery dates in order to plan operations.
Plans production operations, establishing priorities and sequences for completing jobs.
Determines machine usage based on machine availability and capability.
Schedules machine service/repair necessary to meet customer quality standards, and follows up to insure repairs are completed.
Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good customer relations. Forwards information regarding customer complaints and quality issues to store manager.
Insures customer is billed appropriately for all services rendered.
Compiles, stores, and retrieves production data.
Coordinates all resources needed for job completion by deadlines.
Orders merchandise and supplies.
Trains workers in store policies and machine operation.
Performs other managerial duties in the absence of the Store Manager.
Performs all duties of the Copy Associate position, including assisting customers, operating copying and finishing equipment and following all store procedures.
Attends and participates in mandatory store meetings.
Attends and participates in mandatory co-worker training.
Job Type: Full-time
Pay: $15.00 - $16.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Work Location: In person
