Product Support Analyst

Divish Consulting is currently looking for Product Support Analyst to work with one of its Direct Client

JOB TITLE: Product Support Analyst

LOCATION: Austin, TX (100% remote within the U.S.)

START DATE: Approx. 4/1/24

DURATION: Initial contract for 880 hours through 8/31/24 (end of fiscal year) with optional extensions through 8/31/27.

DUE DATE: COB 3/11/24

JOB DESCRIPTION/MINIMUM REQUIREMENTS:

• Help development team with the implementation and customization of Dynamic 365 and Power Platform applications.

• Creating and maintaining documentation such as knowledge base articles, FAQs, and troubleshooting guides to help users self-serve and address common issues independently.

• Customize and configure Dynamic 365 and Power Platform applications to align with organizational needs.

• Implement and manage security settings, permissions, and data access controls within the Power Platform.

• Set up and manage environments to facilitate organized development, testing, and deployment of Power Platform applications.

• 5 years of experience as a cloud administrator with hands on experience administering Microsoft 365 and Microsoft Power Platform components.

• Proficiency in Microsoft Power Platform products including Dynamic 365, Power BI, Power Apps, and Power Automate.

• Strong understanding of data visualization principles, data modeling, and business intelligence concepts.

• Experience with troubleshooting technical issues, analyzing logs, and debugging software applications.

• Familiarity with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Functions.

• Ability to navigate and utilize Microsoft documentation, forums, and support resources effectively.

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Hands on experience administering Microsoft 365 and Microsoft Power Platform component

5

Required

Strong understanding of data visualization principles, data modeling using Power-BI

3

Required

Familiarity with Microsoft Azure services, particularly Azure Active Directory,

3

Required

Experience with troubleshooting technical issues, analyzing logs, and debugging software applications.

3

Required

Experience with Dynamic 365 for Customer Services is highly desired

Job Type: Contract

Pay: $60.00 per hour

Schedule:

• Monday to Friday

Experience:

• Customer service: 10 years (Preferred)
• Microsoft 365: 10 years (Required)
• Power Platform: 10 years (Required)
• Data modeling: 10 years (Required)
• Power BI: 10 years (Required)
• Microsoft Azure Services: 10 years (Required)
• Dynamic 365: 10 years (Required)

Work Location: Remote