Product Specialist/Sme - Fmc Cx Product And Activation

Position: Product Specialist/SME - FMC CX Product and Activation
Client: Ford Direct (Please don t post client name on Job portals/LinkedIn)
Location: Dearborn, Michigan (Day-1 Onsite)
Hire Type: Fulltime only
Salary: Upto USD ***K
Job Description:
Essential Job Functions:
Support FMC CX Division as a dedicated digital resource. In this role, the dedicated digital resource will support client CX with duties that may include but are not limited to:
Act as a subject matter expert on enterprise applications, digital channels, related content, cross tier, secondary and third-party vendors.
Job Summary:
In this role, the dedicated digital resource will support Client CX (Customer Experience) team with project duties that may include but are not limited to:
Act as a subject matter expert on enterprise applications, digital channels, related content, cross tier, secondary and third-party vendors:
* Monitor and sustain current Client GXP (Guest Experience Platform) channel activations ongoing QA for all of the below
** Supporting web platform conversion from Pega to React JavaScript access, plan and support mashup and URL integrations
** com and Dealer 3rd Party website GXP integration
** Lincoln channel activation Q2-Q3
** Search Engine Optimization - schedule service CTA conversion
** Additional client dealership activation
** Implementation of Dual client stores channels
* Identify and resolve or escalate potential issues that may affect implementations
* Provide a regular cadence of activation activity (reporting) on progress. The format to be mutually agreed upon by both parties.
* Identify opportunities to leverage existing FordDirect solutions to grow CX Events through our Dealer network across Ford ecosystem, secondary and third-party providers;
* Support the FMC CX Brand and any/all requested, and mutually agreed upon, teams within the CX ecosystem;
* Attend any/all necessary FMC CX strategy meetings to provide guidance and insight on key digital directives;
* Facilitate communications between key FMC CX personnel and key client stakeholders;
* Deliver any/all requested and mutually agreed upon data, content, and marketing materials that support FMC CX business objectives
* Deliver monthly status updates on open purchase orders that FMC CX maintains with the client
Job Title:
Product Specialist/SME - FMC CX Product and Activation
Minimum Qualifications and Job Requirements:
Understanding FMC applications and tools, Cross Tier, digital channels, FD Products and data integrations are highly desired. *OR*
OEM experience in digital channel marketing and data integrations are necessary. *AND*
OEM experience in Owner and CX is a plus.
Bachelor's degree desired.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. Tech Mahindra provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability (whether temporary or permanent in nature), please contact recruitment point of contact so that arrangements can be made for reasonable accommodations to be in place during the application, interview, and assessment process.