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Form of workJob Description
PRODUCT SPECIALIST
Full Time
JOB DESCRIPTION:Product Specialist operates as a brand ambassador that focuses on providing exceptional customer service and information on our vehicles to educate our clients on our products.REQUIREMENTS AND QUALIFICATIONS:
- 1+ years of customer service and/or sales experience
- Must have a valid Driver License and be insurable
- Positive, enthusiastic, and passionate about the automotive industry
- Ability to troubleshoot vehicle technology features
- Strong sense of teamwork
- Great attention to detail with strong organization and communication skills
- Ability to work evening hours, weekends, and holidays
- Proficient with Microsoft Office and CRM desired
DUTIES AND RESPONSIBILITIES:
- Greet and welcome all clients entering the showroom
- Offer refreshments to clients
- Excite, engage and educate prospective clients and current owners through calls, emails or texts and outbound events to educate them
- Elegantly “hand over” the qualified client to the correct salesperson
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targets
- Maintain showroom areas up to standard and communicate with Brand Managers to order any missing / needed items
- Showcase cars with all first-time clients
- Prepare, stage, and charge client vehicles in advance of their scheduled delivery appointment
- Instruct and inform clients on vehicle features and app setup
- Troubleshoot vehicle technology features
- Execute client's documents on delivery day
- Masters all respective brand products: models, stats, price ranges, years, colors, and vehicle optionality
- Perform additional responsibilities as assigned by Managers
EMPLOYEE BENEFITS
- Health, Dental, and Vision coverage for employee
- 401K Plan
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Long-term job security
COMPENSATION: $20.00 - $30.00/ hr.
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
