Product Owner Analyst

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL FRIDAY, MARCH 8, 2024.

This position will have hybrid workplace options available but will be required to report Monday through Thursday to the listed address at the discretion of the supervisor and based on business needs.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision-making. And we protect the workplace - and Colorado communities - with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans' Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.The Salary Range for this position is:

$26.94 - $37.75 Hourly

$2,154.92 - $3,020.31 Biweekly

$4,669.00 - $6,544.00 Monthly

$56,028.00 - $78,528.00 Annually

The Division of Family and Medical Leave Insurance (FAMLI) within the Colorado Department of Labor and Employment (CDLE) manages all aspects of the State of Colorado's FAMLI program approved by Colorado voters in November 2020. FAMLI ensures that participating Colorado workers have access to paid leave when life circumstances (such as taking care of themselves or their family), take them away from their jobs. FAMLI delivers all programs and services as statutorily mandated. FAMLI's Innovation and Technology Unit controls and is accountable for the overall development effort required to build, maintain, and continuously improve the technological systems that enable the FAMLI program to facilitate premiums collection and provide claim benefits. The unit drives the product evolution process from ideation to launch, and ensures deliverables meet the needs of all FAMLI program constituents, including employees and employers. Innovation and Technology also is the technical support organization that remedies production software issues. Work sections include user management and ID verifications, benefit payments, wage reporting, premium collections, account management and registration, and fraud and data analysis. Innovation and Technology maintains solutions for all FAMLI products by determining system performance needs, tracking up-time, knowing system data types, and ensuring appropriate security measures. It also serves as a point of contact for incidents, infrastructure upgrades, and license renewals.
Other duties include: create/maintain roadmaps, represent the voices of constituents, manage backlog, grooming and prioritization requirements, review and approve user stories, direct oversight of release management, tracking, and troubleshoot inter-team concerns and issues. Work unit builds and maintains MyFAMLI+Employer, MyFAMLI+Employee, Document Management System, Fraud Prevention Solution, and Data Analytics.
The success of the FAMLI program mission depends on a well-designed, reliable, and accurate system for facilitating user registrations, ID verification, user management, ingesting and calculating wages, facilitating premium payments and benefit payouts to those participating in the FAMLI program and seeking financial security. Product Owners/Analyst IIIs play a critical role in achieving goals and objectives as set forth by the
Innovation & Technology Leadership Team. Serves as subject matter expert on FAMLI Registration, Wages, Payments (RWP) value streams, including applicable policies and rules, operations areas and processes, and industry standards and customer expectations. Manages backlogs (priorities) including sprints, sprint cycles and stories. Acts as "go-to" team member and is delegated additional assignments by supervisor. Through on the job training, coaching and education, position is to develop into an Agile Product Owner.
Primary responsibility is to serve as Product Owner and maintain, groom, and prioritize backlogs for assigned value streams; responsible for final outcomes.
Act as primary 'voice of the customers' for all aspects of RWP. Analyze considerable amounts of data from various internal and external stakeholders. Recommend modifications to the various systems that manage the corresponding functionalities based on your findings, as well as potential technological advancements. Collaborate with cross-functional teams; develop consensus during sprints and sprint cycles. Act as point of contact with development teams for systems incidents and assume ownership for solutions and communicating critical information related to these issues. Create and update operational products, not limited to but including roadmaps, workflows, updates to structures and systems; maintain log of work to be completed. Manage day-to-day working relationships and daily activities with all vendors, including Five9 (IVR system/call center), Hyland/OnBase (document management), Deloitte (benefits), Slalom (premiums) and future vendors hired to provide product and/or technical support. Monitor vendor performance; hold vendors accountable to performance standards as stipulated in SLA. Negotiate delivery plans with vendor development to ensure business needs are met effectively. Maintain a cooperative, positive and highly effective partnership with all vendors. Assume administrative duties and participate in requirement, design, development, testing, deployment and maintenance phases of the product development lifecycle. Collaborate with engineering teams to automate workflows, processes, and tools to improve product quality and efficiency standards.

ANALYST III - HIC3XX

Substitutions:
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Additional appropriate education will substitute for the required experience on a year-for-year basis

Education and Experience:
Bachelor's degree from an accredited institution in a field of study related to the work assignment.

AND

Two years of professional experience in a role demonstrating strong technical, quantitative, and analytical skills, experience with reviewing user stories and Acceptance Testing, experience planning, creating, working with and analyzing unstructured data, high degree of organization, individual initiative, and personal accountability, excellent communication skills to drive collaboration and alignment with stakeholders.
Preferred Qualifications:

• Experience working on building large scale, mission critical digital systems
• Have background in insurance or leave management systems
• Have experience working with customers and gathering, analyzing potential for value add to the products

Required Competencies:

• Technical skills/ technical systems: possess specialized knowledge and expertise required to perform specific tasks and use specific tools and programs in real world situations. Possess diverse technical and ability to implement deliverable and on-going operations. Understands the impact of technological changes in the organizations
• Analytical/Critical Thinking: Knowledge of techniques and tolls that promote effective analysis and the ability to determine the root cause of user/usage problems and create alternative solutions that resolve the problems in the best interest of the business.
• Judgment and decision making: A capacity to work in ambiguous circumstances and make one's own decisions based on the relative costs and benefits of potential actions. Must be comfortable making quick decisions and course correct developmental outputs to ensure optimal market fit of the deliverables. Must be able to push back on ideas or pressures from stakeholders that do not fit in with the value stream objectives.
• Agile Methodologies: Familiarity with agile methodologies and practical experience in an agile setting.
• Collaboration: Ability to work effectively and build coalitions with key stakeholders, speak and write authoritatively and compellingly, resolve communication problems, and negotiate and manage competing interests. Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability. A readiness to forge connections with external stakeholders and take the initiative in leading efforts to address significant problems that might escalate by significant stakeholders.
• Communication: Ability to communicate effectively orally and in written form with colleagues in different units, vendors, and internal/external stakeholders to ensure they are informed and engaged as projects move forward.
• Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options, consider alternative solutions, distinguish between relevant and irrelevant information, and use sound reasoning to arrive at decisions. Approach work with a solutions orientation. Manage competing interests of stakeholders.
• Driving Results: Ability to meet organizational goals and customer expectations. Ability to work and perform while operating within strict time constraints and competing priorities.
• Integrity: Consistently applies organizational policies and adheres to personal and organizational values. Possess and demonstrate strong principles and values. Follow through on personal commitment; is fair and impartial. Assures that effective policies and procedures are developed to maintain the integrity of the organization.

Conditions of Employment:

• Must be a Colorado resident at time of application.

• You must pass a thorough background check prior to employment which will include the E-Verify process.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules

For questions regarding this recruitment, please contact: maria.ramirez@state.co.us

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience ...