- Perform complex analysis of business goals, objectives, and needs of the operations environment for each Client(s) assigned.
- Create detailed professional client facing documents which include Project Scope; Business Requirements; Gap Analysis; Test Plans; Test Scripts; Training/Working Session Materials and additional documentation as needed.
- Present/Facilitate onsite and/or remote client facing meetings related to Nautilus ECM Project Lifecycle activities.
- Create functional documents with value-add directed toward customer deliverables and assist in the implementation of Nautilus ECM.
- Maintain, develop, and deliver Nautilus Workflow processing and product specific training for each Client(s) assigned.
- Expertise in identifying, evaluating, and configuring Nautilus ECM and accompanying procedures based upon Client(s) requirements and operating environment.
- Act as the lead Consultant for each project assigned to guide, make recommendations and process changes to improve and support Nautilus processing for assigned Client(s).
- Review clients Nautilus system for best practice improvements.
- Identify Professional Services or add-on modules sales opportunities or assisting with commercializing new service opportunities within the Nautilus space.
- Continuously partner with the Project Manager assigned to the same Clients, ensuring every milestone and project task is being met either before the due date or by the due date. Become familiar with the project plan to make incremental task updates and completion percentages as progress is made.
- Build and maintain client relationships achieving high customer satisfaction ratings and on time go lives.
- 4+ years of Financial Services industry experience in a business operations area.
- 4+ years of banking or financial operations industry experience.
- 4+ years of prior Professional Services Business Consulting experience.
- Prior experience performing OnBase/Nautilus server migrations.
- Previous experience with OnBase/Nautilus in a hosted environment
- Demonstrated ability to lead projects as a consultant and perform complex analysis of business goals, objectives, and requirements. From there, ensuring they can take the business requirements and successfully configure the Client’s Nautilus solution effectively.
- Ability to successfully interact with the client’s resources while representing the Client as the Nautilus processing business subject matter expert.
- Familiarity with budgeting, profitability or forecasting processes within a financial institution, bank, or credit union.
- Bachelor’s degree or equivalent experience.
At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.
We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.
Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE
Equal Opportunity Employer/Veterans/Disabled
Physical Requirements:
- Prolonged periods of remaining stationary at a desk and working on a computer
- Must be able to lift to 15 lbs., as needed
- Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.