Product Manager, Global Content

We are looking for a Product Manager who will work closely with our Global Content Team to create amazing content experiences for our customers around the world. You will analyze data and analytics across multiple markets to determine our biggest opportunities. You will define requirements and partner with product and project managers, content experts, data scientists and engineers to develop unique solutions that balance automation, machine and human curation. You will develop prototypes for discovery as well as scale features to cover additional languages and markets.

Location: Remote - This position is 100% remote, work from home (within lawfully allowed States). In some areas of the US, you may utilize a co-working space (when you'd like).

Lawfully allowed states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Puerto Rico

WHAT YOU'LL DO

• Analyze and interpret performance data and analytics (front-end events, transactional data, financial reports and market research) to formulate hypotheses, assess opportunities and determine actions
• Write requirements including user stories, functional specs and workflows for developing new content and data features
• Collaborate with a distributed team across several different locales, including time zones in North America, the EU, Puerto Rico and India
• Work with content writers and engineers on generative AI prompt development and output analysis 
• Serve as the liaison to the Technical Product Manager for updates and improvements to the content management system
• Create value for our customers by identifying customer problems, quality issues, drop offs, gaps, underserved users and areas where our experience could be improved

WHAT YOU'LL NEED

• 2-3 years Product Management experience at a technology company, preferably a global B2C business
• Strong data analysis skills -- experience using data from a variety of reports and dashboards like MS Excel, Google Sheets, Microstrategy, Sisense, and MixPanel. Able to interpret quantitative and qualitative data and come up with thoughtful, balanced conclusions.
• Content background and/or passion for content, language, or linguistics. High standards and attention to detail when it comes to the written word.
• Track record of working successfully with a distributed team and a remote development team. May require 2-4 hours per week in the India time zone.
• Working knowledge of Scrum/Agile development methodologies as well as Lean Discovery frameworks
• Experience gathering and documenting functional requirements that meet customer goals
• Exceptional communication skills, ability to translate between cross-functional teams 
• Detail-oriented, taking ownership and initiative, driving projects towards success

WHAT'S GOOD TO HAVE

• Experience in human capital industry, HR, recruiting or educational technology strongly preferred
• Experience with machine learning, AI/GPT/LLMs, data science models and/or natural language processing
• Experience working alongside localization and internationalization teams 
• Foreign language proficiency in at least one of the following languages: French, Spanish, Italian, German, Portuguese or Polish preferred

BENEFITS

OUTSTANDING COMPENSATION

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% FULL HEALTH BENEFITS

• Medical, dental, and vision (optional plans for your family)
• Life & long term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

FLEXIBLE TIME AWAY

• Flexible PTO
• Sick time policy
• Observed holidays
• 1-week PTO for the December holidays

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.

Notice at Collection for California Applicants

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