Would you like to work a Monday-through-Friday schedule from the comfort of your home?
As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible to our clients and their customers.
What You'll Do
- Manage performance and transaction quality for the repurchase process and reacquired vehicle management (RVM) groups
- Make sure required collections documents are accurate and timely
- Work with team members and Senior Coordinators to verify the reliability and integrity of case information
- Evaluate transactions for quality and deliver feedback
- Set up cases to ensure repurchase packets are correct
- Check that repurchase settlement offers are accurate
- As assigned, help with case research, resolution and closing
Questions Before You Apply?
- Computer and Microsoft Office proficiency
- A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
- Excellent organizational and interpersonal skills
- Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*)
- previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers
- Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
- Must be able to stick to the schedule reliably
- Texas resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Cellular phone
- Secluded and distraction-free work environment
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://insde.co/7i4q)
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
- Teladoc: Free online access to doctors 24/7
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.