Process Improvement Specialist

The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership including eight major healthcare employers and the largest healthcare union in Washington State. The Training Fund was formed in 2008 and is a statewide program that addresses the workforce needs of participating employers and supports the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members. The Training Fund is the sponsor of the state-registered Health Care Apprenticeship Consortium (HCAC) and of the Virtual Healthcare Institute (VHI) serving a range of regional employers, unions, union members, and student candidates.

Position Overview:

As a Process Improvement Specialist, you will play a critical role in enhancing organizational efficiency and effectiveness by identifying and implementing Process Improvements. Your expertise will be essential in analyzing existing workflows, identifying bottlenecks, and implementing solutions to streamline processes and drive operational excellence. You will collaborate with cross-functional teams to ensure the successful execution of Process Improvement initiatives.

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Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

• Process Analysis: Evaluate current organizational processes, workflows, and systems to identify areas for improvement and efficiency gains.
• Data Development and Analysis: Analyze data and assist in the development of performance metrics, dashboards, and key performance indicators (KPIs) to quantify process inefficiencies and track improvements over time.

· Solution Development: Facilitate Process Improvement workshops and meetings and collaborate with teams to develop and propose practical solutions, including process redesign, automation, and Identify tools and enhancements to technologies to support Process Improvement initiatives.

• Change Management: Facilitate change management efforts by communicating proposed improvements, obtaining buy-in from stakeholders, and ensuring successful implementation.
• Continuous Improvement: Lead or participate in continuous improvement projects, employing methodologies such as Lean to drive ongoing process enhancements.
• Training and Documentation: Develop training materials, standard operating procedures (SOPs), and documentation to ensure that optimized processes are effectively adopted and maintained by teams.

· Drive change within the organization by training/ mentoring to all levels within organization on the use and practice of Continuous Improvement methodology and tools.

· Coach, and mentor, the business toward a continuous improvement culture that fosters daily improvement involving all team members.

· Direct and drive projects to achieve business goals by reducing waste, errors, and defects.

· Develop and maintain the site’s Lean transformation plan, including value stream mapping, leading Kaizen events to drive clear measurable outcomes and deliverables, and leading Process Improvement analysis/standardization.

· Lead Lean Assessment preparation and develop improvement plans based on assessment results.

· Provide Lean status reports for both internal and external communications including metric-based accomplishments of the transformation plan

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• Have 5+ years of experience participating in Lean/Continuous Improvement, including knowledge and experience with Lean, 6 Sigma, 5S, or other related principles.
• Strong analytical and problem-solving skills with the ability to collect, interpret, and present. data to identify opportunities for improvement.

· Experience in Process Improvement methodologies such as Lean.

• Excellent project management skills.
• Effective communication and interpersonal abilities to work collaboratively across departments.
• Change management expertise with the ability to lead and influence others.
• Familiarity with process automation and technology solutions is a plus.

· Excellent organizational skills and attention to detail.

· Strong commitment to personal growth and development on issues of racial equity and diversity, and to advancing diversity, equity and inclusion heath care workforce access

· Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts

· Excellent interpersonal, negotiation and conflict resolution skills

· Excellent time management skills with a proven ability meet deadlines

· Proficient with Microsoft Office Suite or related software

· Proficiency with or the ability to quickly learn the organization’s databases, including, but not limited to Salesforce, Rouxbe, Financial Edge, Monday.com, Canvas, Sharepoint, etc.

· Ability to work with integrity, credibility, professionalism and confidentiality

· Experience working with diverse populations and addressing participants’ unique needs

· Ability to follow privacy policies and respect for confidential information

· Candidates will be evaluated on their lived and learned experience, professional background, volunteer experience and direct and transferable skills.

· Incumbent must have skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation

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• Proven experience in Process Improvement, business process reengineering, with a minimum of 5 years in related roles.
• Certification in Process Improvement methodologies is desirable.
• Strong project management skills with a focus on delivering results within deadlines.
• Excellent analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.

· Ability to work with and advance engagement with employer partners, labor unions and staff and to collaborate effectively in labor/management settings

· Proven record of working collaboratively to meet performance goals

· Experience in healthcare, non-profit or training and education program is a plus

· Bilingual skills preferred

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· Successful completion of background check is required

· Valid Washington State Driver’s License and access to a reliable insured vehicle

· COVID-19 complete vaccination, shot documentation required or proof of meeting state or federal law, including medical disability under the American with Disabilities Act (ADA) guidelines, for not vaccinating

· Functional work space for telework

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• Bachelor's degree in Business Administration, Operations Management, Engineering, Public Administration, Public Health, Health Administration, Organizational Development or a related field; Master's degree preferred.
• Lean Green Belt certified required. Black Belt preferred.

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• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate the TF’s facilities, partner organizations, and classroom locations

: Telework

Job Type: Full-time

Pay: $65,856.00 - $86,696.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote