Address
Form of work Description
Position Summary
The Process Accounting Supervisor is primarily responsible for managing a team of Process Accounting representatives, ensuring responsibilities are performed timely and accurately. The Supervisor will provide support and guidance to the team, as well as produce various reporting and act as backup for the Process Accounting Manager.
Summary of Essential Job Functions
* Support the department leads in the daily allocation of responsibilities
* Be a resource to all team members, providing guidance on handling daily processes
* Prepare daily productivity reports and hold one-on-one meetings with all direct reports monthly
* Identify areas for process improvement and efficiencies
* Assist the Manager with maintaining procedures and ensuring any applicable updates and/or changes are documented accordingly
* Review and approve Credit Balance Refunds, Check Requests, and ACH Pushes
* Resolve complex Process Accounting transaction issue
* Become a subject matter expert for all systems and processes utilized by the team
* Collaborate within the department and cross-functionally for assigned projects
* Perform other duties as assigned
Position Requirements
* High School Diploma and minimum 5 years in a Customer Service/Production environment
* Minimum 3 years experience in a supervisory or managerial position
* Excellent written and verbal communication skills
* Intermediate proficiency in Microsoft Excel including VLookups & Pivot Tables
* Strong problem-solving and analytical skills
* Background in retail banking or Credit card banking
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
