AddressDescription
Staples is business to business. You're what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you'll be doing:
- Ensure promotion of the right online order platform for each customer maximizing customer experience and optimal revenue generation while balancing the overall cost to serve.
- Coordinate, expedite, and manage print implementation from customer signed proposal through set-up on web ordering platform.
- Improve implementation timeline through effective project management & collaboration with internal and external customers.
- Collaborate with Print & Marketing Account Executives as the resident online print specialist, partner on the best program solution.
- Provide proactive and effective communication to the customer, sales, operations, and vendor teams regarding the status of implementation including project plans and documentation.
- Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
- Lead implementation call with customer, vendor, and sales team to gather specific details concerning the set-up of print program items; responsible for distributing recap notes of the implementation call.
- Follow-up with the customer, Implementation team members and/or sales team to collect missing information.
What you bring to the table:
Highly organized and detail oriented
Excellent interpersonal, verbal, and written communication skills
Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
Capable of working efficiently in team and independent situations
Ability to consistently communicate effectively with customer, vendors, and associates
Understanding of industry equipment, software, and web solutions and how they work together
Ability to work effectively in a team environment
Strong computer and web skills with an ability to learn new systems and tools quickly
What's needed- Basic Qualifications
- High School Diploma or GED required
- 2+ years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers
- Previous project management experience
- Proficiency in PowerPoint, Excel, and Outlook
What's needed- Preferred Qualifications
- Bachelor's Degree in Business Administration or related field
- XMPie uStore experience
- Print experience
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
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