Principal Trainer - (Cadence, Ambulatory And Professional Billing)

Join a world-class academic healthcare system, UChicago Medicine, as a Principal Trainer - (Cadence, Ambulatory and Professional Billing) in the Information Technology department. This role will be assigned to work on UCMs Community Connect Program.

UCM Community Connect provides independent providers and healthcare organizations with a unified and integrated patient record to support patient care, while leveraging the shared resources and expertise of an experienced Epic organization such as UCM.

Job Summary

The Principal Trainer - (Cadence, Ambulatory and Professional Billing) partners with other trainers and team leads to provide training programs for the hospital entities and users of the electronic health record (EHR) system and other third-party systems. Participates in workflow design and system build in order to gain in-depth knowledge of operational needs and ensure the system design supports those workflows. Identifies changes in workflow and develops curriculum and training plans to support the changes. Plans and develops curriculum in accordance with needs assessments. Pursues new developments in education and training methodologies and implements as deemed appropriate. Promotes a climate for the participant that encourages learning and self-motivation through the application of principles of adult learning. Under the direction of a team lead or application analyst, functions as an ongoing liaison between operational leadership and ITS teams in providing in person consultation and support for end users. Contributes to a work environment of caring and cooperation between a culturally diverse workforce and patient population.  

Essential Job Functions 

• Create, update and enhance EHR and business system training documentation including manuals, outlines, curricula, training scripts, objectives, handouts, quick reference guides, tests, proficiency assessments, lab scenarios and post-training support materials and evaluations. 
• Deliver system training across the organization. Demonstrate flexibility with schedules, training approaches and travel across the organization. 
• Collaborate with analysts, trainers, operational leaders and front-line staff in job analysis and the development of training content, job aids and competency assessments. 
• Ensure accurate documentation of schedules, registrations, and transcripts in Learning Management System (LMS). 
• Builds and maintains training environments for the EHR and other third-party systems. 
• Manage training work queue for training issues to ensure prompt resolution of reported issues and service requests. 
• Participates in projects and end user walkabout support for EHR users and other systems. 
• Plan and develop visionary curricula for their end users; be forward thinking for approaches to adult education. 
• Performs other duties as assigned.  

Required Qualifications 

• Knowledge and previous application of adult learning principles 
• Demonstrated leadership skills evidenced 
• Demonstrates complex decision-making skills and problem-solving abilities
• Epic Training Credentials

Preferred Qualifications  

• Previous experience working within multidisciplinary teams 
• Previous experience as an educator 
• Previous experience using an electronic medical record (EMR) 
• Knowledge and previous use of computer-based training (CBT) modules 
• Knowledge in specialty area 
• Epic certifications

Position Details 

• Job Type/FTE: Full-time 
• Shift: Day 
• CBA Code: Non-Union 
• Unit/Department: Information Technology 

Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs 

The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.