Primary Care Office Manager

Well Life is looking to hire a highly motivated, positive person who is passionate about health and functional/integrative medicine with a desire to learn and adapt.

The ideal candidate would have a vested interest in their own health, and how to maintain optimal health. Personal qualities would include: attention to detail, empathetic, excellent communicator, capable of motivating and delegating, "people" person, ability to make strategic decision-making. Outstanding patient care and ability to multi-task are essential. Candidate must have strong organizational and computer skills.

Candidates who are not interested in alternative medicine and nutrition need not apply.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Exhibit stellar customer service and professionalism to patients and staff.*

2. Provide leadership in area of assigned responsibility. Build relationships with physicians, providers and all staff to insure physician/provider and employee satisfaction and alignment with the mission, vision, and Core Values. Fosters an environment of teamwork at all levels of the practice.*

3. Plans and directs the policies, objectives and initiatives of office.*

4. Ensure the delivery of high quality patient care.*

5. Assisting the physician owners and CEO with governance and strategic vision.*

6. Implementation of clinical policies and procedures that ensure compliance with all company policies and State/Federal rules and regulations.*

7. Responsible for the short and long-term profitability and growth of the clinic model.*

8. Approve work procedures and standards for the clinic and ensure consistent implementation and enforcement.*

9. Demonstrates expertise in a variety of the field’s concepts, practices and procedures.*

10. Relies on extensive experience and judgment to plan and accomplish goals.*

11. Establishes credibility throughout the organization and with the Executive Team as an effective developer of solutions to business challenges.*

12. Provides leadership and management ensure that the mission and core values of Well Life are put into practice and sustained.*

13. Establish physician relationships within medical groups including external physicians to assist with the mission of patient centered care.*

14. Drives the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.*

15. Assist Payroll/Billing inquiries as assistance requested and comply with all timelines*

16. Achieves financial objectives by preparing weekly Master Sales Report & Individual Professional Binder/Sales Log/Master Sales Sheet and Key Performance Indicator

17. Assists and participates in outreach and community activities including marketing, projects, lunch-and-learns, etc. as determined by management.

18. Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.*

19. Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.*

20. Collaborates effective with the Executive Team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.

21. Motivates and leads a high-performance team, retaining team members and mentoring.*

22. Assist as required, in raising additional capital at appropriate valuations to enable the company to meet sales, growth and market share objectives.*

23. Fosters a success-oriented, accountable environment with the Clinic and works closely with the Chief Personnel Officer on systemization and accountabilities.*

24. Represents Well Life in a positive light with clients, investors and business partners.*

25. Read and respond to email messages professionally and timely.*

26. Conform to complaint resolution process.*

a. Listen

b. Empathize

c. Apologize

d. Take note/assure a Supervisor will contact them

e. Email Supervisor with name/contact info/details

f. Supervisor to contact client and remedy/cc: HR

27. Attend and participate in meetings as requested, follow through/initiatives.*

28. Assist in documenting processes/forwarding to HR for recording and filing.*

29. Create a Unity within the TEAM. Individual performance is necessary. TEAM performance is paramount.*

30. Shine. Internal customers (co-workers) and patient interaction via in person, phone, email – display professionalism and positive demeanor consistently.

31. Other duties and special projects as assigned

Education/Experience:

High school diploma or general education degree (GED); and an advanced degree in business, healthcare administration, preferably financial operations. An equivalent combination of academic, clinical and operational experience may be considered.

Desired Essential Experience:

Significant experience in healthcare administration/management with experience in finance and clinic operations

Strong business development and community-based relationship building skills and experience

Demonstration of strong skills in strategic management, revenue cycle management and clinical management

Proven success in developing staff and relationships within the medical community

BENEFITS

Competitive Pay, Ongoing Training

Paid vacation/sick leave, Health insurance stipend, long term disability, and retirement available

To be considered for this position, you MUST do these 2 things:

1) Go here <<< (https://discpersonalitytesting.com/free-disc-test/) and take this short test.

2) Send the results, resume and desired salary to jobs(at)welllifefm.com or fax to 806-340-7975. Put “I want to join the Well Life Team” in the subject line

If the above 2 items are not done you will not be considered for this position

COMPANY DESCRIPTION

Innovative Family Practice currently with 5 provider's with a total of 17 employee's. See www.welllifefm.com for more information about the practice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your desired salary?

Ability to Relocate:

• Amarillo, TX 79106: Relocate before starting work (Required)

Work Location: In person