Primary Care - Certified Medical Assistant (Non-Exempt)

For Acquisition Use Only
Job Profile Summary:
Under the direction of the Primary Care operations team, the Primary Care Patient Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.
Job Description:
a. Responsible for coordinating care and building relationships with patients in partnership with Mercy Primary Care Providers.
b. Cleans and stocks examination rooms including laying out special equipment or supplies to be used during a patient visit.
c. Escorts patient to the examination room and prepares patient for examination and treatment in a respectful and considerate manner.
d. Prepares patient for visit with provider by completing Advanced Standard room process including entering the chief complaint; taking patient vital signs; reviewing patient history and allergies; completing a thorough medication reconciliation; working the Encounter Guide including helping to close any open care gaps such as fall risk, depression screening, breast cancer screening, colorectal cancer screening, and diabetic eye exams; rechecking elevated blood pressures; and completing needed documentation in Epic for yearly preventative visits as needed.
e. Assists with any needed in-office testing including, but not limited to, drawing blood, completing mental status exams, EKG's, walking oxygen studies and point of care testing.
f. Administer vaccines and other injections within scope of practice.
g. Assists provider with procedures.
h. Inputs orders as needed to aid provider and clinical care team.
i. Schedules follow up appointments when needed per office policy.
j. Ensures excellent consumer experience.
k. Collaborates with providers and clinical care team to monitor and coordinate delivery of the care plan
l. Additional monthly duties as assigned by clinic manger (e.g., injection refrigerator temperature logs, checking sample log daily, ensuring oxygen levels/tanks resupplied, expired lab supplies checked, order medical supplies, etc.)
m. Performs other work duties as assigned.
Qualifications:
Education: High school diploma or equivalent
Education Preferred: Graduate from an accredited Medical Assistant program
Experience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic
Coworkers can be hired as a Certified Medical Assistant if they are a Certified/Registered Medical Assistant.
Coworkers must actively maintain their certification, or they will be transitioned to the Medical Assistant title
New hire must attend MA Clinic Academy training
Must have completed all MA Competencies
Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including:
AWV questionnaire and documentation
Thorough Medication Reconciliation
Closing all open care gaps as indicated Encounter Guide (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, and Diabetes Eye Exam)
Blood Pressure Recheck for patients with elevated initial blood pressure reading
Completion of Patient Experience Conversation