Prescription Refill Specialist I

Do you have medical office experience? Are you ready for the next challenge? PCHC's Patient Communications Center, a comprehensive call center supporting multiple PCHC clinics, is looking for a Prescription Refill Specialist I. This dynamic role will approve medication refill requests, making the process more efficient for our patients. We're looking for someone who can think critically and can make good decisions within the scope of applicable policy, processes, and laws. Apply today and make a positive impact!
What's it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine, and is eligible per PCHC's Telecommuting Policy.)
Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patient and the community, one phone call at a time.
Highlights of the position:

• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Monitors, reviews, coordinates and approves Prescription Refill requests efficiently and appropriately, in accordance with PCHC's Prescription Refill Standing Orders policy.
• Liaisons between patient and clinical teams, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Is educated on PCHC policies, practices, and providers, as well as processes for records, prior authorizations, and more. Effectively communicates and answers patient inquiries of all types to streamline the process for patients.
• Is a good steward of patient health information, maintaining strict confidentiality in accordance with PCHC policies, HIPAA, and 42CFR.
• Demonstrates a high awareness of medical office procedures and terminology, CPT and ICD-10 codes, Medicare, Medicaid, and other insurances.
• Collaborates with all teams to identify ways to improve patient experience.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC cares for the WHOLE person, offering abroad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.

EDUCATION AND EXPERIENCE

• 3 years in a medical professional setting required
• High School Diploma or GED required
• Associates degree in healthcare related field preferred.
• Experience in appointment scheduling and managing patient phone calls preferred.
• Call center environment experience preferred.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)