Practice Manager - Stony Brook Chronic Pain Center, Ufpc

Practice Manager - Stony Brook Anaesthesiology, UFPC

Location: Stony Brook, NY

Schedule: Full time

Days/Hours: Monday - Friday, 8:30 AM - 5 PM (Flexibility required, evenings and weekends as needed)

Job Duties & Essential Functions:

• Works with the Ambulatory Nurse Manager and Medical Director to coordinate and improve patient care services and patient flow.
• Provides direction and supervision for the Front Desk Receptionists, Clerks and other Administrative Support staff.
• Makes recommendations for staffing needs and monitors overall work productivity in collaboration with the Nurse Manager.
• Develops and maintains a thorough working knowledge of Cerner to train Front Desk staff and evaluate operations.
• Serves as the liaison between Administration, Clinical teams and Patients.
• Implementation of EHR quality programs.
• Promotes positive customer service by effectively interacting with patients, frontline staff and supervisors and addressing patient complaints.
• Prepares purchase requisitions. Approves and issues purchase orders in accordance with organization policy and negotiated terms and conditions.
• Orders materials and services as per negotiated contracts.
• Vaccine protocol management.
• Assist the Administrator in carrying out special projects and reports.
• Participates in the QI process to ensure compliance with all policies and procedures.
• Ensures department and division staff adheres to Corporate Compliance Program, HIPAA regulations and all other regulatory standards (i.e. Annual physical exams, mandatory trainings, and licensing).
• Supports or may assist with key revenue cycle functions, including, but not limited to scheduling, insurance verification, co-pay collection, charge capture and referral management.
• Participates in all activities necessary to implement the multi-disciplinary patient-centered medical home approach.
• Other duties as assigned by management.

• Bachelor’s degree with a focus in Health Care Administration.
• 5 years of progressive management experience in an ambulatory care or a related field.
• HR experience.
• Excellent communication, interpersonal and supervisory skills; while maintaining professionalism, tact and discretion.
• Knowledge of public health practices and procedures and collaborative management techniques.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.