Practice Manager

Description

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary:

The Practice Manager plans, directs, and coordinates the operations, strategic planning, and related activities within a Federally Qualified Healthcare Center at NOAH.

Supervisory Responsibilities:

• Participates in interviewing, selecting, hiring, and onboarding.
• Oversees the day-to-day clinic operations.
• Provides leadership, training, and promotes teamwork and collaboration to facilitate high employee engagement.
• Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.
• Ensures FQHC practice compliance, to include; all organizational policies and appropriate local state and federal regulations and guidelines..
• Collaborates with clinic employees to determine development goals and training needs.

Duties/Responsibilities:

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and provider engagement.
• Collaborates with marketing to build and maintain community partnerships and relationships, . Partner with Marketing and others to support location, provider and/or service line promotion.
• Drives extraordinary results by ensuring operational efficiency with consistent standardization of workflows and process improvement initiatives.  
• Identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
• Provides the highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve.
•  Optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
• Determines physical maintenance, equipment needs and repairs, and coordinates with internal or external resources.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

Qualifications
Required Skills/Knowledge/Abilities: 

• Strong management and customer service skills.
• Demonstrated understanding of the health care environment.
• Knowledge of medical terminology.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Comfortable interacting with senior level leadership.
• Communicates effectively and has strong verbal and written communication skills.
• Detail-oriented and professional.
• Extremely proficient with Microsoft Office Suite and able to learn new programs.
• Ability to organize and prioritize tasks including delegation of tasks when appropriate.
• Ability to define priorities and to assign resources in pursuit of short- and long-term goals.

Education and Experience:

Required: 

• Bachelor's degree in Business, Management, Healthcare, Public Administration, or related field or equivalent experience.
• 3+ years of Practice Management or leadership experience in a physician practice.

Preferred: 

• Master’s degree.
• Certified Medical Practice Executive (CMPE) and/or Certification Medical Management Association (MGMA) Membership.
• 3+ years of managing multiple physician practices or multi-specialty physician groups.
• 1+ years of experience in relevant sub-specialty.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.