Veterinary Practice Manager

Description

Destination Pet is on a mission to reimagine connected petcare on a global scale. We believe in cultivating an innovative, collaborative, and team-based culture that centers wellness, balance, and growth among all of our associates. We make decisions as a team - whether in the home office or at the practice level - and we nurture the local culture of each of our sites, whether at our vet care, pet care, or connected centers. We have 40+ practices, and growing, in North America and are looking for the next generation of compassionate and values-driven General Managers to join our team, add well to our culture, and grow with us!

We are looking for an exceptional Practice Manager to oversee Exceptional Pets Maricopa! The General Manager oversees the complete operations of a facility, including daycare, boarding, grooming and retail services. Responsibilities include managing daily operations, managing the staff, overseeing customer service, generating additional sales and managing a budget.

Reports To: Regional Manager

Pay Rate: $60,000 - $70,000/yr

Job Type: Full Time

Perks: Full Benefits Package including free pet insurance

Job Duties / Essential Functions:

• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Collaborate with the Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing the budget.
• Manages center payroll and ensures that payroll is approved in a timely manner
• Works with Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Resolve any and all customer and staff complaints.
• Actively manages center's social media accounts through weekly postings and replying to customer comments.
• Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
• Attends community events and partners with local businesses to promote services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Utilizes financial reports and statistics.
• Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
• Ensures that bank deposits are completed as needed.
• Promotes and markets programs and services in the surrounding community.

Skills and Experience:

• Veterinary, boarding and/or grooming experience required.
• BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Must have strong background in driving performance excellence through strong people management.
• Five plus years in Pet Care/Veterinary services, Hospitality, service and / or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Must have experience in managing inventory and accounts payable.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet eight hours per day.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.