Practice Manager (Mobile Health)

Description/Job Summary
The Practice Manager (Mobile Health Unit Coordinator) oversees and manages the clinical operations of the WOW (Wellness on Wheels) mobile unit. The Manager works closely with other department managers (dental and behavioral health) in creating the schedule for the mobile unit and its' staff. The Manager in tandem with the Director of Development, is responsible for outreach, and promotion of all mobile unit activities and acts as point of contact with outside entities and community organizations, and maintains strong community partnerships.
Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Responsibilities/Duties
Supervises direct reports of respective department. Including:Collaborate and define job responsibilities and oversees work assignments and scheduling for direct reports
Recruits, orients, develops and evaluates direct reports
Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations
Works collaboratively with the clinical management to:Optimize scheduling and patient flow within respective department
Develop and implement necessary workflows within department
Disseminate clinical practice and administrative information to support staff
Ensure required/needed trainings and competencies are completed
Performs end of day reconciliation of the patient schedules/appointmentsEnsure all appointments are reconciled
Ensure all patient collections are correctly documented in the EHR
Ensure department deposits are accurate and submitted
In collaboration with IT, Billing, trains the medical assistants and support staff in proper use of the EHR and PM information systems
Assure that proper protocol is followed within medical assistant job duties for patient registration, efficient scheduling, timely handling of phone calls and messages, SSF fee assessment, consents, BLE completion and processing, co pay collection
Manage patient access to ensure timely access to care
Responsible for maintaining schedules in health record system
Liaison between the front (PSRs) and clinical support teams of department to ensure excellent communication, high quality patient care and patient/staff satisfaction
Liaison with the Finance department regarding any billing, collections, insurance-related situations
Liaison with the Credentialing department to ensures the timely and accurate completion of required paperwork and documentation.
Assures that all staff has the adequate job resources to complete their tasks.
Maintain HIPAA regulations via training and supervision of support personal and maintenance of an overall environment that promotes and supports patient confidentiality
Liaison with IT to ensure all is functioning optimally within respective department
Involved in CQI processes, such as overseeing patient complaints and ensures that they are addressed and documented
Handles patient concerns and complaints to achieve the highest level of customer satisfaction.
Manages the inventory of supplies, acquisition of equipment/supplies and other service issues that impact on the delivery of service
Ensures compliance with RHD, FPCN, and other governmental agencies policies and procedures
Provides lab oversight and adherence to standards and regulations.
Provides coverage as needed
Required Experience
2 - 4 years clinical and administrative experience in outpatient settings required
Management/Supervision experience preferred
Required Education
High school Diploma
Medical Assistant certification, LPN, or other clinical degree/certification required
Required Qualifications
Work with low-income communities desirable.
Excellent interpersonal and management skills, with the ability to exercise a high degree of initiative, judgment and discretion.
Excellent oral and written communication skills.
Strong negotiation and collaboration skills.
Ability to work independently as well as within a team.
Program Summary
Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia - Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS), as well as the SBHC Collaborative, a partnership between Education Plus Health (EPH) and FPCN at CB School, B21 & Vaux, and Belmont Schools. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home, and recognized by HRSA as a National Quality Leader for Behavioral Health.
The Network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.
Vaccine Mandate:
FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers perPhiladelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.
EEO
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.