Ambulatory Program Manager - Practice Sites Administration

Penn State Health - Hershey Medical Center

Location: US:PA:Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 4:30p

SUMMARY OF POSITION:

Under the direction of the Senior Director, Ambulatory Operations and Performance, the Ambulatory Operations Program Manager manages administrative and operational activities for ongoing operations and quality improvement projects. Ensures that activities are carried out by established timeliness and specifications; coordinates interdepartmental functions to minimize project delays or course correction when necessary. Meets with clinic managers regularly to review program status and develop future action plans.

ESSENTIAL DUTIES:

• Provide program leadership to ambulatory operations and performance initiatives to support the Academic Practice Division. Assists in the design, training, and implementation of support activities for non-clinical and clinical staff to support program implementation.
• Provide advice and counsel serving as a consultant to staff, site managers, and physicians in the outpatient clinics. Collaborate with Penn State Health business partners, technicians, technology staff, and vendors to define project scope, desired results, and deliverables.
• Create and update program and related project documents, preserve and maintain key program information for future use and reference.
• Assign program responsibilities and manage tasks to meet deadlines.
• Oversee deliverables assigned to colleagues, vendors, and others to ensure timely completion of projects.
• Meet with team members regularly to review project status, keep directors informed of changes, and plan for future actions.
• Manages and facilitates team and user meetings.
• Communicates relevant updates to management and physician leaders. Develop and maintain a detailed schedule with team input, including schedules, project milestones, metrics, work plans, resources, communication plans, issue resolution plans, and status reports.
• Identify project risks/gaps and create a risk mitigation plan. Represent Senior Director, Ambulatory Operations and Performance on various clinical, operational, and improvement initiatives, meetings, and committees.
Monitor the needs and successes of quality improvement and patient safety programs and project

MINIMUM QUALIFICATION(S):

• A minimum of five (5) years’ experience in ambulatory healthcare settings.
• Bachelor’s Degree in Business Healthcare or relevant field required.
A minimum of three (3) years’ experience managing programs/projects required.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our Practice Sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained