Power Systems Data Center Foreman

The Power Systems Data Center Foreman is responsible for managing technicians, the repair process, and the profitability of company resources under the direction of the Power Systems Field Service Supervisor, and Power Systems Regional Service Manager. The Power Systems Data Center Service Foreman is a working supervisor who is expected to perform technician duties while ensuring technician safety and a quality repair process. This role is responsible for the growth, development, and productivity of its assigned technicians. In addition, it will ensure quality control measures are in place and managed during the repair process to eliminate any re-work to the customer associated with the repair. A high level of teamwork will exist within this role to guarantee seamless customer interaction, quality control and promise date adherence.
SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.
ESSENTIAL FUNCTIONS:
Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Collaboration, Management and Customer Service

• Supervises employees. Performs annual performance reviews with assistance from the Power Systems Data Center Field Service Supervisor, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; authority to hire employees.
• Manages expenses including shop assets such as shop supplies, small tools, and environmental needs.
• Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
• Communicates Generator service and repair status, verbally and in writing (if necessary), to the Power Systems Data Center Field Service Supervisor.
• Uses the Service scheduling tool to monitor and maintain all aspects of the repair in the shop specific to the assigned team members and area.
• Monitors work in progress to ensure promise date adherence for the customer. Informs Power Systems Data Center Field Service Supervisor of changes or updates needed to the promise date. Adheres to 100% promise date delivery of repair.
• Works with Power Systems Data Center Field Service Supervisor to meet the final repair performance versus quoted amounts expectations of on or under quote.
• Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
• Works with the Power Systems Data Center Field Technicians to provide the Power Systems Data Center Field Service Supervisor with the necessary information for up-sell opportunities to quote to the customer.
• Acts as onsite team leader for all Data Center Teams providing direct supervision and onsite mentoring for junior team members.
• Reviews all inspection reports and provides constructive feedback to the team.
• Ensures customer care standards are met onsite.
• Continuous improvement of Data Center Processes and efficiencies.
• Acts as primary contact for Data Center onsite contacts.

Administration and Troubleshooting

• Assigns work as needed to meet customer commitments and the needs of the repair.
• Approves employees' work time and adjusts employee time on service calls as needed.
• Oversees pre and post inspections of machines being repaired, and quality control measures taken throughout the repair process.
• Works directly with technicians to ensure quality control measures have been effectively deployed.
• Achieves the goal of "No re-work will ever touch our customers".
• Bills out 50% of time to revenue generating jobs.
• Troubleshoots various machines at expert level with no assistance required. Walks around machinery to inspect. Operates machinery to locate problems. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abilities to determine and repair the cause of failure.
• Uses service manuals, SIS and parts books effectively to address technical issues such as looking up parts, machine information, standard labor rates, machine settings, and more to set up work orders or to answer customer inquiries. Performs all required tasks in accordance with procedures.
• Always works safely. Adheres to all applicable safety policies. Complies with all company and applicable external (OSHA, ANSI, etc.) safety policies, procedures, and standards.
• Works with centralized functions concerning warranty, goodwill, policy, technical communications, and any other relevant items associated with timely completion of the repair.
• Works with Power Systems Data Center Field Service Supervisor to meet the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Works within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT engine and truck systems.
• Ability to lead and direct others, determining work priorities and assigning work to others.
• Ability to prioritize the workload while exceeding customer expectations in mind.
• Proven organizational skills.
• Proven customer service skills over the phone and in person.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Proven conflict resolution skills.
• Proven skills in written and verbal communications, planning, organizing, leadership, and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self starter and able to work without supervision.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associates degree from an accredited vocational school preferred.
• Five years minimum experience working on Generator and Industrial system required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
• One year prior management experience, with customer service and P&L responsibility preferred.
• Valid driver's license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Must be able to lift 50 pounds.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)