Postal Courier-Retail Clerk/Passport Agent

Posting Summary

Monday - Friday 7:30 am - 4:00 pm
May require working beyond normal work week hours during peak times.

About USC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

Position Description

Under general supervision, provide USPS postage sales, shipping and passport services to the USC community and the general public at the USC Postal Service Contract Postal Unit Customer Retail Counters on the USC-Columbia campus, using a retail Point of Sale and USPS RSSBP mailing /shipping system. Entry of mail/parcels in inter computerized tracking system, deliver to departments and two Student Package Pickup locations for 9000 on campus resident students via delivery van and straight box truck. Process official University outbound mail/parcels using postage metering equipment and accounting software. Fast paced environment requires ability to exercise good judgement, work independently and multi-task to meet daily mail operational deadlines performing under stress at times. Ability to endure extended periods of physical demands associated with sort/delivery/delivery/dispatch/processing including heavy lifting up to but not limited to 50 lbs. As a postal representative, must maintain a pleasant and effective working relationship with the public and University community.

High school diploma and 1 year of work experience in postal, courier, or delivery operations. A valid driver's license and good driving record required.
Ability to obtain and maintain certification as a Passport Agent.

High school diploma and 2 years of work experience in postal delivery and mail processing / shipping operations. Be certified as an U.S. Department of State Passport Acceptance Agent. Have experience in using point of sale systems in retail environment. Knowledge of USPS guidelines / regulations and experience in postal related operations.

Above average computer experience  including the ability to use USPS and UPS websites to determine postal rates, mailing requirements and learn other software programs associated with USC Postal Service's daily operations. Good reading, comprehension and verbal communication skills, including ability to communicate effectively with faculty, staff and others. Attention to detail a must. Ability to operate a delivery vehicle and straight box truck with lift gate for mail and parcel deliveries/collections.

Job Duties

Parcel Tracking System / Data Entry / Mail Forwarding
Entry of inbound mail and parcels into internal parcel tracking system, including attention to detail in obtaining signatures in handheld barcode scanner upon delivery of item to department(s) and dispatching of student parcels at Student Package Pickup locations. Provides directory assistance to department and student mail/parcels having incomplete, incorrect or no delivery address. Forward student mail at end of each term.

Customer Retail Counter
Perform postage stamp sales and shipping services at Customer Retail Counters, including attention to detail in performance of transactions and collection of monies for all sales. Responsible for assigned stamp inventory and maintaining required assigned cash in till at close of business each day.

Mail Sort/Delivery/Collection/Processing & other Postal Duties
Unload and sort incoming mail/parcels by delivery route, separating accountable and scannable items for appropriate handling, Load mail/parcels on vehicle by delivery sequence. Deliver and pick up mail/parcels on a regular time schedule on established delivery routes throughout the USC Columbia campus. Reports to supervisor unusual conditions relating to delivery or changes in a department that may require changes in route. Responsible for daily maintenance of vehicle, routing inspections and detailed daily mileage logs. Weighs and processes outgoing official University mail/parcels using electronic and computerized mailing machines/meters and printers. Ability to use the USPS and UPS websites to interpret regulations/policies and determine compliance and appropriate cost for domestic and international mail/parcels. Process Postage Due and Business Reply Mail, including entering charges into established computerized mail management system. Performs other postal duties as instructed by Supervisor or other USc Postal Service management.

Passport Agent
Performs U.S. Department of State Passport Acceptance Agent assignments with the USC Postal Service in accordance with all Dept. of State policies and procedures. Maintains ongoing Acceptance Agent training and successfully completes required annual recertification. Stays current on U.S. Dept. of State Acceptance Agent operational changes through all available materials, including Charleston Passport Center monthly Newsletter and Passport Agent Reference Guide ( PARG) Review. Represents USC at all scheduled passport and general information fai rs.

Student Package Pickup Locations (1300 Wheat St & Russell House)
Performs dispatching of inbound mail and parcels to 7700 on campus residents each term.
Stores packages received in appropriate storage location. Verifies information on the SCLogic tracking label placed on item matches name and Mail ID information on mail/package is correct, including bringing any discrepancies to the attention of the Manager / Asst. Manager at each respective Student package Pickup location.

Position Attributes

Posting Detail Information

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by December 31, 2023.
The University of South Carolina offers a valuable benefits package including but not limited to:

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The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.