Post Production Systems Engineer

We are looking for:

Advanced Systems Group is seeking a skilled Post Production Systems Engineer to join our high-performing Managed Services team. This role will work on-site from our client's facility in Burbank, California.

Job Responsibilities:

·       Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all employees 

·       Manage support issues from start to resolution, escalating only when necessary 

·       Collaborate with other technology teams as needed to determine the best solution to challenges 

·       Partner closely with IT and technology teams to assure consistent support methods and policies across sites 

·       Work closely with employees, and business units to better understand evolving workflows and related hardware needs 

·       Provide support for onboarding, provisioning, entitlements, and tech training for new hires 

·       Installation of desktop hardware including workstations, displays, tablets, and related peripherals 

·       Install/support a wide array of software, both internally developed and third party 

·       Basic support of server and data storage infrastructure & network equipment 

·       Basic support of A/V & media systems 

·       Work with studio leadership to continually improve tech support procedures and policies. 

·       Create thorough documentation of processes and procedures leveraging a centralized knowledge base (i.e., Zendesk, Confluence, ManageEngine) 

·       Maintain a flexible schedule including possible night or weekend work, as needed 

Qualifications & Experience:

·       Minimum 6-8 years experience with technical support or user support, preferably in a production setting 

·       MUST HAVE experience with Linux operating systems, including
shell scripting for command line interface, package management, network
configuration, and security best practices. 

·       Manage all production storage mediums, such as: on-prem production storage (direct attached and network attached), cloud, and tape-based (LTO) archive. 

·       Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems 

·       Provides weekly and monthly data forecasting and trend reports to department leads, giving up-to-date visibility and daily reports for at-risk departments and overall trajectories based on changes in utilization. 

·       Centralizes, aggregates, and refines production workflow and client storage SLAs, ensuring that production requirements are not in conflict with client SLAs or contribute to production inefficiencies. 

·       Familiarity with common systems tools and protocols (BIOS, DNS/DHCP, LDAP, Active Directory) 

·       Proficiency with productivity applications such as Microsoft Office, and administration of these systems 

·       Proficiency with common video conferencing platforms such as Zoom, Google Chat, and MS Teams 

·       Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, etc) 

·       Strong analytical and problem-solving skills 

·       Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, diverse, and dynamic production environment 

·       Install, configure, and maintain desktop/laptop computers and mobile devices 

·       Strategizes and collaborates with production departments on how to improve storage performance and operational efficiencies. 

·       Works with IT/engineering team to help ensure current infrastructure meets or exceeds operational needs. 

·       Works directly with Data IO and operations on forecasting of content transfers both inbound and outbound to gauge storage utilization across all tiers (performance, tiering, parking lot). 

Bonus Experience:

·       Storage proficiency (NetApp, Seagate, Qumulo, Isilon) 

·       Storage filesystem proficiency (Quantum StorNext, gpfs) 

·       Experience with firewalls, routers, network & fire switches and monitoring systems (Cisco, Brocade, Mellanox) 

·       Active and Open Directory implementation and administration experience 

·       Excellent communication & interpersonal skills 

·       Professional, customer-focused attitude 

·       Post-production technology and workflow knowledge 

·       Cisco, Mellanox, and Arista certifications 

·       Dell/EMC certifications 

·       Windows & Linux certifications