Portfolio Management Coordinator

Holman has an outstanding opportunity for a Portfolio Management Coordinatorto join the Holman Family.

Responsibilities:

• Create appointments or turn over engaged portfolio customers for store follow up
• Identify opportunities to create an maintain loyalty
• Monitor portfolio to identify opportunities
• Manage customer lifecycle to maintain loyalty and increase retention
• Establish and maintain productive rapport with Customers
• Articulate and deliver Value Proposition
• Identify and understand customers’ needs
• Communicate effectively with internal and external customers
• Excellent communication skills
• Phone calls, emails and text
• Manage multiple platforms
• Key understanding of general Brand knowledge

Qualification Criteria:

• Automotive Retail experience
• Customer service or Account management experience
• A track record of performance excellence
• Ability to work independently
• Business acumen and/or equivalent industry knowledge
• Familiarity with standard concepts, practices, and policies of the Customer Engagement Center
• Strong working knowledge of Holman policies and CEC best practices
• Proven track record with achieving/exceeding department performance metrics
• Ability to work flexible work schedule (includes nights and weekends)
• Work from Home experience preferred
• Bachelor's degree or 3+ years of experience working in a customer service/ lifecycle related field preferred
• Hourly rate of $24 plus monthly bonus

The Holman Family Difference:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. Growth and development opportunities to help you achieve your career goals.

#NTSP

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Automotive BDC: 2 years (Required)

Location:

• Beaverton, OR 97005 (Required)

Work Location: Remote