Porsche Customer Experience Manager

PORSCHE MOBILE

We are pleased to announce a position available within our dealership as Dealership Customer Experience Manager. Porsche views this as the leader of all hospitality initiatives within the dealership, managing the needs of its customers, including Personal Greetings, Access to Porsche Courtesy Vehicles, Lounge Amenities, Facility Appearance, Cleanliness of Vehicles, Surprise and Excite Program, and Follow Up interactions.

A Porsche DCEM utilizes the Porsche Passion Report to discuss customer feedback, performance metrics, employee recognition and opportunities with the management team.

Key Tasks:

*Detects operational gaps within the dealership and recommends process optimization to facilitate a seamless Customer Experience

*Ensures commitment to Porsche Service Standards when interacting with customers

*Maintains high visibility in public areas during peak times assisting with customers’ needs

*Leads the coordination of any special customer needs

Recommended Background:

*2 years minimum in a Customer Experience or hospitality role for a luxury brand Hotel or Dealership

*Passion for delivering personalized attention to customers

*Exceptional communication skills

*Automotive experience preferred, but not required

*Bachelor's degree in Hotel, Hospitality or Business Administration preferred, but not required

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mobile, AL 36606: Relocate before starting work (Required)

Work Location: In person