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Job Description
Position:Pool Attendant
Department: Hotel Operations
Job Summary: Ensures guests enjoy an optimal experience while utilizing the pool facilities.
Duties and Responsibilities (specific areas of responsibility include but not limited to):
Knowledge, Skills, and Abilities:
Minimum Qualifications:
Preferred Qualifications:
Job Description
Position:Pool Attendant
Department: Hotel Operations
Job Summary: Ensures guests enjoy an optimal experience while utilizing the pool facilities.
Duties and Responsibilities (specific areas of responsibility include but not limited to):
- Offers warm and sincere welcome/farewell to guests using a guest's name, when possible, and making good eye contact.
- Seats guests at the pool and/or directs them to cabanas, jacuzzi, etc...
- Engages guests in polite conversation.
- Provides exceptional service during guest's stay by anticipating needs.
- Ensures all pool and patio furniture is neatly arranged and clean.
- Opens all umbrellas, cleans table tops and wipes off all chairs.
- Takes orders for food and beverages including alcohol; delivers food and beverages accepting payment and giving change when necessary.
- Routinely picks up empty trays, baskets and beverage containers disposing of and/or returning them to the proper area.
- Provides towel service to all guests as needed.
- Cleans and replaces dirty ashtrays as needed.
- Functions as a supportive team member to other co-workers during shifts.
- Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of Sol Casinos' internal controls, policies, and procedures.
- Knowledge of cash registers, Micros point of sales system and currency transactions.
- Knowledge of guest service principles and practices.
- Knowledge of First Aid and CPR.
- Must possess sound judgment in monitoring guests for alcohol consumption and reporting incidents of alcohol misuse to supervisor.
- Good communication and interpersonal skills.
- Ability to accurately handle and count money as well as make change.
- Ability to walk and stand for extended periods of time.
- Ability to work in the sun.
- Ability to lift forty (40) pounds with or without reasonable accommodations.
Minimum Qualifications:
- Must be at least eighteen (18) years of age.
- Must either possess or be able to obtain valid Alcohol Awareness and Food Handlers certifications within 90 days of employment.
- Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
- Must have employment eligibility in the U.S.
- Must be able to obtain and maintain a valid non-gaming license.
Preferred Qualifications:
- Prior experience in a luxury, resort environment.
- ServSafe certification.
