Police Records Clerk

The Police Records Clerk serves as the face of Chamblee and the main point of contact for citizens seeking information related to Police Records, criminal history reports and other police related information.
ESSENTIAL FUNCTIONS
Responsible for providing high end customer service to citizens seeking information through the Police Department
Responds to criminal history requests from the public, providing detailed information as allowed by law.
Handles report redaction when necessary, ensuring compliance with all applicable privacy laws
Responds to requests through GOVQA in a timely and efficient manner
Reviews information prior to responding to requests, ensuring that reports were completed completely and accurately. Seeks additional information when there are gaps in information.
Processes alcohol and massage permits- collecting application costs, handling necessary photographs, fingerprinting (for massage permits)
Answers questions via phone and in person, ensuring accurate information is provided to all citizens
Completes billing analysis and reconciliation for over 20 large background/criminal history accounts.
Accurately handles cash deposits, completing reconciliation through the Tyler & Synovus systems. Submitting all information to the finance department.
ADDITIONAL JOB FUNCTIONS
Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, GoveQA, and Zurker
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
High school diploma or equivalent required; Associate degree preferred
Skilled in tracking and handling cash and evaluating cash handling procedures
Demonstrates a commitment to public service; serves and satisfies internal and external customers
Possess high level of patience when dealing with individuals who may be frustrated, rushed or angry
Treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others
Writes and speaks effectively, using conventions proper to the situation; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions
Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules tasks effectively
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects; use tools and equipment; reach with hands and arms; or talk and hear.
The employee may be required to climb, stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 10 bs., occasionally lift and/or move 25 lbs.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.