Police Dispatcher I/Ii

DefinitionThe City of Colton is recruiting for a Police Dispatcher I/II with the Police Department. Current and future vacancies will be filled from the eligibility list established from this recruitment and examination process for Full-Time and Part-Time positions.10% salary increase eff. 07/1/2023, pending final approval.2.5% MOU salary increase effective July 1, 2023.DEFINITION:Under the general supervision of the Police Sergeant, perform a variety of duties assigned to the Dispatcher series including receiving all incoming calls for police assistance and dispatching necessary units; provide general support in communications to department personnel; learn and demonstrate a full understanding of all applicable policies, procedures and work methods associated with assigned duties; occasionally assist in the training of less experienced dispatch positions; perform a variety of other tasks in support of assigned area of responsibility.DISPATCHER I:DISTINGUISHING CHARACTERISTICS:The Dispatcher I is the entry level class within the Dispatcher series with responsibility for performing the full range of dispatch assignments at a lesser skill level and with less independent direction and judgment regarding work procedures and methods.

This class is distinguished from the Dispatcher II in that the latter performs assigned duties at a journey level with minimal supervision and is expected to demonstrate a full understanding of applicable policies, procedures and work methods. Typically, after the requisite experience has been gained, incumbents can reasonably expect to progress to the next level.SUPERVISION EXERCISED:Incumbents in the Dispatcher I/II classifications exercise no supervision.DISPATCHER IIDISTINGUISHING CHARACTERISTICS:The Dispatcher II classification is the journey level class in the Dispatcher series and is responsible for performing the full range of dispatch assignments at an independent level, demonstrating thorough and proper judgment and initiative. This class is distinguished from the Dispatcher I in that the latter is a learning classification with responsibility for learning policies and procedures associated with assigned duties.Essential FunctionsEXAMPLES OF ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.

Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.* Perform the full array of duties assigned to classes in the Dispatcher series including receiving emergency calls, dispatching emergency vehicles, maintaining records and equipment, and maintaining records.* Receive emergency calls from the public requesting police or other emergency service; determine nature, location and priority of emergency; dispatch police units as necessary or transfer calls to appropriate agency; answer 911 calls; answer non-emergency calls and refer to appropriate contact; answer emergency call-out for after hours streets and water services and contact appropriate City employees.* Maintain contact with all field units on assignment; maintain status and location of police field units.* Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.* Enter, update and retrieve crime-related information from computer and teletype networks.* Perform a variety of record keeping, filing, indexing and other general clerical work necessary to document dispatch activities and to provide updated resources to field personnel.* Monitor security of police facility and alarm board.* Test and inspect equipment as necessary; report faulty equipment; monitor on-going equipment maintenance.* Demonstrate a full understanding of applicable policies, procedures and work methods associated with assigned duties.* Respond to questions and concerns from the general public; provide information as is appropriate and resolve complaints.* Provide back-up support to Record Bureau upon request.* Maintain prompt and regular attendance.* Perform other related duties as required.QualificationsTRAINING AND EXPERIENCE:A typical way of obtaining the required qualifications is:Police Dispatcher IEducation: A high school diploma or equivalent is required. Some directly related college level course work is desired.ANDExperience: Some directly related college level course work and the equivalent of six months of part-time clerical experience, preferably in a law enforcement environment, or passed probation in a similar position in a law enforcement agency are highly desirable.Police Dispatcher IIEducation: A high school diploma or equivalent is required. Some directly related college level course work is desired.ANDExperience: One (1) year of experience performing duties comparable to those of a Police Dispatcher I is required.SPECIAL REQUIREMENTS:* Possession of a valid Class "C" California Driver's license and good driving record.* Possession of, or successful completion within 1 year from date of hire, California P.O.S.T.

Public Safety Dispatcher Basic Course is required. Incumbents who have satisfactorily completed a one-year probation in a Peace Officer capacity may submit a copy of the California P.O.S.T. Basic Certificate in lieu of completing the California P.O.S.T.

Public Safety Dispatcher Basic Course.Additional InformationKnowledge of: Basic office methods and procedures. Modern office equipment including a computer and applicable software. Methods and techniques for record keeping.

Operations and standard operating procedures of dispatching. Applicable Federal, State, and local laws, codes and regulations. Police-related computer and teletype networks.

Operational characteristics of standard office and dispatch equipment. Occupational hazards and standard safety practices. Modern office equipment including a computer and applicable software.

Methods and techniques for record keeping.Ability to: Learn and continue to follow standard broadcasting procedures and rules. Learn and continue to use a wide variety of codes and computer commands. Learn and continue to dispatch police units quickly and effectively.

Learn and continue to operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently. Work effectively and efficiently under pressure. Exercise good judgment and make sound decisions in emergency situations.

Effectively and courteously communicate with and elicit information from upset and irate citizens. Communicate clearly with field units. Spell accurately.

Work various shifts as assigned. Understand and follow instructions. Type at a speed necessary for successful job performance.

Establish and maintain effective working relationships. Speak Spanish highly desirable. Operate a dispatch console.

Operate an office computer and applicable software. Operate a motor vehicle.Skills:Operate a dispatch console.Operate an office computer and applicable software.Operate a motor vehicle.Working Conditions:Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing statistical reports and data, using a computer keyboard.

Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone and face-to-face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.Recruitment and Selection Process:* Complete an original on-line application prior to the closing date of this recruitment on https://www.governmentjobs.com/careers/coltonca.The Recruitment process will include:* Application review* Written Examination* Oral Board InterviewsHiring will be contingent upon successful completion of:* Background check* Department of Justice fingerprinting* Psychological Evaluation* Polygraph Evaluation* Pre-employment medical examination* Chief's Oral InterviewCandidates that qualify as a Dispatcher II may be able to waive the examination step of this process and advance to the next step. Candidates that are successful in the written examination, or those that qualify as a Dispatcher II, will advance to the oral board interviews.

All candidates successful in this process will be certified to an eligibility list good for one (1) year.Waiver of Examination requirement: Candidates must possess a POST certificate through a Dispatcher Training Academy to be eligible to waive the examination. Please attach the certificate to your application.The provisions of this announcement do not constitute a contract, expressed or implied, and any provision contained in this bulletin may be modified or revoked without notice.AA/EOE--The City of Colton encourages the applicants of bilingual persons, women, minorities and persons with disabilities. We will attempt to reasonably accommodate applicants with disabilities upon request.The Immigration Reform and Control Act of 1986 requires all new employees to verify identity and entitlement to work in the United States by providing required documentation.Positions designated in the Colton Police Dispatchers Association receive the following benefits:* Employees receiving the following salary increases:* 7/1/2022 receive a 2% salary increase* 7/1/2023 receive a 2.5% salary increase* 7/1/2024 receive a 2% salary increaseCafeteria Amount for the purchase of medical, dental and vision insurance:* Cafeteria Increase effective 7/1/22 to $1,183.34/mo* Cafeteria Increase effective 7/1/23 to $1,225.00/mo* Pending Approval - Cafeteria increase eff 7/1/23 to $1,425/moEmployees hired on or after July 1, 2017, shall have a maximum cap of $500 for cash in-lieu or for the difference between the medical insurance premium and the cafeteria dollar amount Up to 80 hours per year of vacation accrued for 0 - 5 years of service Up to 96 hours of sick leave (8 hours accrued monthly) 12 paid holidays (per calendar year) 20 floating holiday hours (per fiscal year) CalPERS Retirement: For those employees who are new to the California Public Employees' Retirement System (CalPERS), the retirement formula is 2% @ 62.

For "classic" members of the CalPERS system, the retirement formula is 2.5% @ 55. Employees are responsible for paying the normal member contribution of 8%. CalPERS 4th Level 1959 Survivor Benefit City paid short term and long term disability insurance coverage City paid life insurance coverage in the amount of $50,000 City does not participate in the Social Security System Probationary period of 1 year01I understand that a successful candidate will be subject to a comprehensive background investigation.* Yes* No02Do you possess a high school diploma or the equivalent?* Yes* No03Do you possess a valid California Class "C" Driver's License issued by the California State Department of Motor Vehicles and a good driving record?* Yes* No04Do you possess some directly related college-level course work and the equivalent of six months of part-time clerical experience?

Please explain.Required QuestionAgency City of ColtonAddress 650 N. La Cadena DriveColton, California, 92324Phone (909) 370-5062Website http://www.coltonca.gov