Address
Form of workThe City of Carmel-by-the-Sea Police Department is hiring highly motivated and dedicated individuals to join our team as Police Dispatchers. This critical role involves providing emergency communication services and support to law enforcement officers and the community. We have openings for both entry-level candidates and experienced dispatchers looking to further their career in a dynamic and rewarding environment.
Key Responsibilities:
Emergency Response:Handle emergency and non-emergency calls with composure and efficiency. Dispatch appropriate personnel and resources to incidents, ensuring a timely and effective response.
Customer Service Excellence: Provide exceptional customer service to community members and law enforcement personnel. Demonstrate empathy, professionalism, and clear communication in all interactions.
Community Policing: Embrace the principles of community policing by fostering positive relationships with residents, businesses, and visitors. Collaborate with law enforcement to enhance community safety and address concerns.
Multi-Tasking: Effectively manage multiple tasks simultaneously, including answering phones, radio communications, and data entry. Prioritize and coordinate responses based on the urgency of situations.
Technology Utilization: Utilize computer-aided dispatch systems, radio communication, and other technology tools to ensure accurate and efficient information flow. Stay current on technological advancements relevant to the role.
Team Collaboration: Work closely with fellow dispatchers, law enforcement personnel, and other city departments to ensure seamless coordination and support during incidents.
The Carmel Police Department is committed to providing quality municipal police services to our residents, business community, and visitors. We maintain a proactive approach to preventing crime and a strong commitment to resolving the concerns of those we serve. The Department has embraced the philosophy of community-oriented policing. Members are committed to delivering the highest level of service to the community. We take great pride in employing new members who possess the same level of commitment.
The Carmel-by-the-Sea Public Safety Department includes Police, Parking Control, Animal Control, and Dispatching Services. The Police Chief is also the Director of Public Safety with oversight over the Police Department, the Ambulance Department and Fire Contracted Services (Currently with Monterey Fire Department). The Police Department is made up of (15) sworn officers and (10) non-sworn positions, comprised of (1) Police Chief/Public Safety Director, (1) Commander, (2) Sergeants, (2) Corporals, (9) Officers, (6) Public Services Officers (Dispatchers) and (4) Community Services Officers (Parking and Animal Control). Specialized assignments currently include participation in regional Special Response Unit (SRU), Hostage Negotiation Team (HNT), Peninsula Regional Violence and Narcotics Team (PRVNT) as well as department Motor Officer, Bicycle Patrol and Detective positions. Minimum Qualifications:
- Two years of work experience involving heavy public contact.
- High School diploma or GED.
- Possession of, or ability to obtain, a California Commission on Peace Officer Standards and Training (P.O.S.T.) Basic Dispatcher's Course Certificate.
- Radio communications experience is highly desirable.
- Course work in business and communication fields is desirable.
- The proven ability to type at a net speed of 35 WPM is highly desirable.
- Candidates for positions in this class will be required to pass a background investigation in accordance with applicable law, regulation and/or policy.
- Ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift 20 lbs.
- Exposure to noise, outdoors, and a confining work space.
- Ability to travel to different sites and locations.
- Availability work shift work, including evenings, weekends and holidays.
The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer.
Part 1: Application
Part 2: Written/Simulation Exam
Part 3: Oral Panel Interview
Part 4: Background Investigation: Candidates considered for employment will be required to undergo and successfully pass an extensive background investigation, including polygraph, a psychological evaluation, a thorough medical examination and a pre-employment drug screening prior to appointment. Candidates will also be required to submit proof of education and/or military records (i.e. original copy of the diploma or college/university transcripts and/or DD-214) as part of the background investigation process.
The City reserves the right to use alternate testing procedures if deemed necessary. Appointments are normally made at the first salary step.To be considered for this career opportunity, you must submit a completed online application and answers to the supplemental questionnaire. Resumes will not be accepted in lieu of a complete online application. Incomplete applications will be rejected. Applications will be screened in relation to the criteria in this job announcement. Applicants with the most relevant qualification will be invited to interview.
The City of Carmel-by-the-Sea is an equal employment opportunity employer and encourages all qualified individuals to submit an application for this opportunity. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. Candidates with a disability who may require special assistance in any phase of the application or selection process should contact the Human Resources Department at (831) 620-2017.Employment Type: Full-Time
