Job description
- Portfolio Management: This role will manage the portfolio of user requested enhancements for sales processes and functional capabilities on the Salesforce platform (“program backlog”). The role will manage the global processes and cadence of business reviews to prioritize, plan and deliver program backlog.- Process: Define and manage the end-to-end process for suggested process and functional enhancements from user feedback capture, through prioritization through requirements definition to technical delivery. - Teamwork: Define operational engagement with all necessary teams (business and technical) for constant alignment that supports confident planning and delivery of backlog. Work with technical Program Managers on backlog on capacity plans, build plans development and delivery execution.- Delivery: Work with cross-functional and technical teams globally to collaborate on delivery of prioritized backlog to defined schedules while providing executive status with consistency. Ensure clarity of business requirements for prioritized enhancements with confirmation of cross-functional teams to support requirements.- Tooling: Manage and maintain a current centralized backlog to data quality standards to provide reporting and visibility to key stakeholders. Prioritize backlog to development teams - plan sprint builds and manage sprint scope for technical releases. Differentiate between backlog that can be delivered at rapid intervals versus backlog that must be delivered on longer release cycles. - Product Quality: Work with technical teams to assess impacts of technical enhancements proposed to maintain product quality and excellent user experiences, avoiding technical change conflicts and potential user experience disruption.- Results: Define and implement backlog management metrics to enable informed decision making, identify trends, and track progress to targeted results. Provide transparency to any challenges and risks encountered with a focus of continuous backlog process improvement.- Communication: Create and drive communication plans to provide complete transparency to backlog planning and delivery for global stakeholders.- Change Management: Work with Change Management Teams to assess user change impact and definition of robust user change management plans inclusive of user communication and training as needed.
Address
Cupertino, CA
