Pm-Hotel Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Excellent customer service skills with a focus on guest relations
- Strong verbal and written communication skills
- Bilingual proficiency is a plus
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of hotel management systems and procedures
- Familiarity with night audit processes is preferred
- Professional phone etiquette and interpersonal skills
- Ability to work well in a team environment
- Strong problem-solving abilities

As a Front Desk Agent, you will have the opportunity to work in the dynamic hospitality industry. We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our valued guests.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 16 – 18 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Work Location: In person