Player Services Representative

Position Summary

The Player Services Representative is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.

Essential Functions

• Issuance of Winner Circle cards.
• Provide information on benefits of club and tier amenities.
• Spends time on the gaming floor interacting with customers, answering questions and concerns, enrolling new members, putting cards in customer’s hands.
• Participates in making a fun and exciting atmosphere by utilization of the In-house PA system.
• Assists in the execution of Chinook Winds Casino Resort programs, promotions, and special events.
• Accurate group coding of promotions and events.
• Performs redemptions.
• Ticket sales for concerts, tournaments, and events.
• Answering phones and call back lists.
• Distribution of promotional items.
• Coat check.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• All other duties as assigned.

Position Qualifications

*Must be 21 years or older

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented-Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal- Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED.

Experience

One year of customer service experience in a high-volume setting.

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook.

Certificates & Licenses

Siletz Tribal Gaming License.

Other Requirements

Strong interpersonal skills and an outgoing personality

Must be flexible with work schedule.

Physical Demands

• Stand Frequently
• Walk Frequently
• Sit Constantly
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Occasionally
• Squat or kneel Frequently
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.