Play Street Museum Uws Full Time Team Leader

Play Street Museum Upper West SideFull-Time Team Leader

You are an employee of a Play Street Museum franchisee, Payne Family Enterprise LLC. Your employer is an independent business owner with a license agreement with Play Street Museum Worldwide.

Your employer is solely and exclusively responsible for the hiring, supervision, work direction, discipline, and compensation of its employees and outside contractors; for the payment and withholding of all payroll and other taxes imposed upon or determined by wages and salaries of its employees; and for complying with all applicable laws relating to workers’ and unemployment compensation, occupational disease, safety, disability, discrimination, and all other laws relating to labor and employment.

Play Street Museum Worldwide has no control over Payne Family Enterprise LLC’s labor relations policies and your employer's employees, including, but not limited to, the terms and conditions of their employment and supervision. Play Street Museum Worldwide does not provide any day-to-day management or supervision of its Franchisees' businesses.

Each of the Franchisee's employees and outside contractors associated with the Play Street Museum System must acknowledge that they are not an employee or outside contractor for Play Street Museum Worldwide by signing a form prescribed by Play Street Museum Worldwide.

About Play Street Museum

Play Street Museum (PSM) is a clean, upscale, and educationally focused children’s museum where kids eight and under engage in a stimulating learning environment of creative and dramatic play. Our vision at Play Street Museum is to inspire the world through play, and our mission is to provide superior quality play and educational experiences for young children and their families.

Job Summary

We couldn’t agree more with the words of Peter Gray, “You cannot teach creativity, all you can do is let it blossom, and it blossoms in play.” The Play Street MuseumTeam Leader plays a critical role in curating a safe and enjoyable experience of children and their families by effectively leading the team. This position involves managing key aspects of the museum during shifts, including security, customer service, and operational duties.

The Team Leader role is designed to support the General Manager by providing leadership in ensuring world-class customer service is delivered and assisting the co-owners in overseeing events; including special events and weekend birthday parties. Note: as a result this leader's schedule will include most weekends.

Sample key responsibilities include:

Security and Operations

• Responsible for opening and closing procedures, including securing the premises and managing alarms.
• Train team to operate POS and manage transactions following company policies and procedures.
• Implement and maintain security and safety guidelines while reporting concerns to the leadership team.
• Train team members to deliver exceptional customer service
• Hold team members accountable for driving exceptional customer service, ensuring a positive experience for children and their families.
• Address customer inquiries and resolve complaints in accordance with company policies.
• Collaborate with the team to create a friendly and welcoming environment.

Knowledge, Skills, & Abilities

• Ability to communicate clearly and concisely, both orally and in writing.
• Strong interpersonal and customer service skills.
• Advanced operational skills in a customer-service environment.
• Ability to follow security and safety guidelines.
• Ability to learn and operate the POS system.

Requirements

• Prior experience in retail and customer service is required
• Ability to lift 30 lbs independently.
• Ability to stand for extended periods.
• Ability to manage opening and closing procedures.

Reports to:

General Manager/Payne Family Enterprise LLC Ownership

Pay Range:

$22/hour

The above functions expected in the position are not intended to be totally inclusive. This job detail does not imply any written or verbal contract. It is for management communication only. We reserve the right to change this job description and its related responsibilities as the business requires. New York is an “at will” employer state. This means employers are able to terminate employment at any time, with or without cause, at the option of either the company or the employee.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Patient demographics:

• Children

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating weekends

People with a criminal record are encouraged to apply

Experience:

• customer service or retail: 2 years (Required)

Ability to Commute:

• New York, NY 10025 (Required)

Work Location: In person