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SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Are you ready to join the Un-carrier revolution? At T-Mobile, we are looking for a dynamic Planning Manager, Contact Management to be our single point of contact for WFM reporting. If you're passionate about providing deep insights into our organization's real-time performance, capacity vs demand, critical launch impacts, and opportunities, then this role is for you!
Job Responsibilities:
Stay Un-carrier: Analyze and monitor real-time dashboards to understand performance trends that impact the business. Drive decisions that achieve an efficient customer experience based on performance trends.
Strategic Teamwork: Consult with senior leaders, partners, and multi-functional teams on demand planning vs capacity impacts, data analysis, reporting, dashboarding, and field support needs. Be a strategic partner in delivering ongoing customer experience updates.
Field Support Expert: Provide field support to end-users on real-time workforce management-related data, ensuring our teams have the insights they need when they need them.
Data Excellence: Ensure data quality, accuracy, and consistency across all real-time workforce management sources and platforms. Identify and implement improvements and automation opportunities to improve data efficiency and effectiveness.
Innovation is Key: Stay ahead of the latest trends and developments in data analysis, reporting, dashboarding, and field support technologies and methodologies.
Education:
Bachelor's Degree or equivalent experience (Preferred)
Requirements:
2-6 years of related experience in workforce planning (Preferred)
Ability to work any scheduled assigned in a 24x7 environment.
Knowledge, Skills, and Abilities:
Forecasting (Preferred)
Statistical Modeling (Preferred)
Analytics (Preferred)
Microsoft Office (Preferred)
#LI-CSTA
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Washington Pay Range : $96,500.00 - $130,500.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
