Physical Security Systems Analyst

The Physical Security Systems Analyst role will be responsible for ensuring that all Global Security Technology systems and equipment are installed, maintained, and functioning as expected. Global Security applications include Physical Access Control, Video Management System, and Personal Identity and Access Management System (PIAM).
Will work closely with the Project Management team to program and commission new security equipment globally. Working within Salesforce to open and resolve trouble tickets, including working alongside our IT Support Teams and Security Integrators to quickly resolve issues related to Security Technology systems and equipment.
The analyst will also assist various teams throughout Global Security in retrieving and reviewing video and running reports from our Access Control System to support Investigations, Audit and Compliance, and office utilization among other business requirements as needed.
Job Requirements

• Work with Project Management team on configuration and programming of Physical Security Systems including, Access Control and Video Management Systems for all new sites globally
• Work with Security Integrators to install, program, commission and confirm new systems or major upgrades
• Program and Print Access Cards for some sites as needed
• Troubleshoot and engage with Security Vendors globally to fix both hardware and software issues
• Work with internal IT teams to troubleshoot and fix offline devices.
• Support Physical Security Systems team on onboarding and implementing new technologies to enhance Safety and Security throughout the organization.
• Perform routine systems checks to ensure devices are working correctly and system is up to date
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events
• Provide excellent Customer Service to a wide range of clients, senior executives to external vendors
• This role will be a hybrid position, working most of the week from an office with the ability to work remote a few days a week
• This position will require some on-call work which may involve working nights and weekends to support our international projects and remediate high priority issues

What we're looking for

• 1+ year of experience with Physical Security Systems, particularly with access control and video technology preferred
• Good communication skills with a client service mindset
• Strong problem solving abilities
• Hands on IT technical experience - hardware or software
• Honeywell Pro-Watch, Genetec and AlertEnterprise experience a plus.
• Physical Security Professional (PSP) Certification preferred but not required

Veterans are encouraged to apply.
The base salary range for this position is $53,600.00 - $67,000.00, and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.
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Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CS - Corporate Services
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Employee Services, Inc.