Physical Security Specialist

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Include, but not limited to:

Facility Security Risk Assessments

• Conducts site checks on a regular basis noting any security vulnerabilities, improvements or deficiencies
• Assists in reviewing and responding to customer security audits in support of ISO, PDI and GDPR compliance

Security CCTV Systems

• Regularly reviews systems for camera clarity, field of view and recording efficiency to ensure operating effectiveness -Responds to system technical issues and repairs or schedules repairs timely
• Proactively reviews stored and live video footage looking for security anomalies, suspicious persons or events that need additional security review
• Completes other system tasks as required

Access Control

• Understand and monitor SHI practices for issuing and terminating user badges
• Regularly check status of global panels and doors (functionality and connectivity in system)
• Responsible for administering, and managing badging process through the life-cycle (activating, maintenance, recovering and deactivating) for all SHI locations (as appropriate and feasible) for SHI and tenants.
• Monitor access control alerts in real time – when possible
• Access recertification as identified:

• Provide security reports
• Regularly uses system tools to ensure operating effectiveness and efficiency
• Responds to system technical issues and repairs or schedules repairs timely
• Completes other system tasks as required

Workplace Investigations (working with HR, IT, Legal, et al.)

• Assist as directed with workplace investigations including video footage and reports

Physical Security

• Responsible for monitoring SHI locations security systems and alerts (i.e., alarms, locks, etc.)
• Perimeter security; including, but not limited to:
• Ensure cameras are functioning at all sites to appropriate levels
• Investigate Physical Security system alerts (ie: Genea/WinPak/ProWatch, Milestone, Envoy etc) work with support staff as required
• When feasible, walk SHI sites observing general security issues and enforcing overall safety protocols
• Ensure updates are completed on all camera systems, as required, manage password updates/changes and recommend new camera locations, as required.
• Assist with response to alarm and security events
• Interact at appropriate level with local law enforcement, code officials, fire officials etc
• Liaison with and oversee contract guard operations at SHI sites
• Provides in-field support for alarm monitoring onsite needs (projects, system issues)
• Completes system alarm testing annually
• Completes system panic alarm testing annually (in applicable sites)
• Completes other system tasks as required

General Site Safety Support

• Assist with Fire Alarms and evacuation procedures as needed
• Training

• CPR/AED
• Reporting any facilities deficiencies to the Facilities Manager or designee at that site

• Minimum of 5 years’ direct related experience
• High school diploma or equivalent
• Ability to read, write, speak and understand English

• Access, Intrusion Alarm, Fire, CCTV system experience
• Understanding of low voltage wiring and basic networking principles is a plus
• Understanding of Microsoft Outlook, Excel, PowerPoint and Word
• Must have effective communication skills both in writing and verbal (position requires significant interfacing with all levels of internal and external customers)
• Must possess or be able to acquire a valid driver's license and comply with company's vehicle operations policy
• Must be able and willing to take initiative and handle various tasks simultaneously while working efficiently, effectively and independently under minimal supervision
• Must be able to multi-task, overseeing several projects at the same time
• Ability to conduct self in a respectable, responsible and courteous manner
• Ability to project a cooperative and positive attitude toward customers, employees and the company, maintaining a professional attitude when dealing with difficult situations
• Ability to keep yourself and your team safe while on the job
• Ability to keep facilities safe and leave them clean when the installation/repair is complete
• Test systems to ensure they work properly and all connections are established
• Use technical skills to read blueprints and schematic wiring diagrams and follow installation guidelines
• Ability to work efficiently and effectively in a fast-paced environment
• Ability to communicate technical information clearly and effectively
• Ability to read and interpret technical instructions/manuals, troubleshooting guides and manufacturer specifications
• Strong oral and written communication skills
• Ability to work on multiple priorities and/or projects simultaneously
• Proactive, driven and positive work attitude

• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Ability to work hours outside normal scheduled shift with minimal notice required

• The estimated annual pay range for this position is $45,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status