Physical Experience Designer

Job Description:

• Works closely with other functions within the Store Environment Team, Merchandising, Marketing, Customer Insights, and external partners to clarify scope and develop effective design intent.
• Identifies, defines, and develops solutions utilizing human-centered design methodologies to solve customer experience pain points.
• Delivers solutions that consider the entire customer journey, with consideration of relationship between the physical environment and digital interactions, ensuring a seamless omnichannel customer experience.
• Processes customer insights and applies learnings toward strategies that inform the design of engaging experiences.
• Develops and maintains retail and experience design industry knowledge through continual market research and competitive store audits.
• Develops concepts and visual design elements at all scales of the Physical Experience.
• Leverage free form sketching, adobe creative suite and sketch-up to visualize experiences in 3D.
• Participates in the creation of low to mid-fidelity prototypes that will enable concept evaluation by the team, project stakeholders, store associates and customer research participants.
• Takes ownership of projects and operates autonomously when needed.
• Collaborates with Merchandising, Marketing, Consumer Insights, and Merchandising Execution Store Environment to take ideas from concept to completion.
• Documents the final concept and participate in the development of design guidelines that are used by the store planning and visual merchandising teams.
• Partners with Concept and Concept Strategy teammates to ensure the solutions deliver upon the strategy and design objectives.
• Approaches work with empathy for the customer, a creative curiosity, a natural instinct to collaborate, and the adaptability to drive ahead in spite of ambiguity.
• Works closely with other functions within Store Environments, as well as with Merchandising, Marketing, Store Operations, Consumer Insights, and external vendors to foster strong collaboration and co-creation across the organization.   
• Develops systematic and rigorous experience documents, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.
• Participates in research, gathering feedback from customers and associates on new concept tests, then processes those learnings to inform further iteration.
• Tests and refines prototypes with a view to deliver for pilot and scale balancing customer experience objectives with Lowes business objectives.
• Acts as a liaison to development partners, ensuring coherence between what is conceived and what is executed.

Technical Skillset:

Sketchup

Adobe CS

MS Powerpoint, Excel

Photoshop Drawing/Rendering

Physical Modeling/Prototyping

Personal Mindset:

Curious

Passionate

Motivated

Empathetic

Collaborative

Humble

If you enjoy sitting at your computer and not interacting with anyone, this role is not for you.

Required Minimum Qualifications: 
Bachelor's Degree in related field

1-3 years in retail design, industrial design, architecture, or relevant form of design where the methodologies are rooted in the needs of the customer, guest, or audience.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.